German Speaking Customer Service Agent: GEC Educator - Remote | United Kingdom/Ireland (Contract)

Ubicació: United Kingdom

Estat/Província/Ciutat: Remote

Ciutat: Remote

Unitat de negoci: Guest Education Centre (GEC)

Description & Requirements

Please note this role requires candidates to be fluent in German, both written and verbal. 
OPEN TO REMOTE CANDIDATES CURRENTLY BASED IN THE UK and Ireland. Please note there is a vacation blackout period during our peak season from May 2025 through October/November 2025.

who we are

The Guest Education Centre is lululemon’s contact centre and we operate as a remote team located across Europe. The GEC Educator is our primary guest facing role, whose goal is to provide solutions to all guest inquiries. We do this by servicing guests across Europe through phone, email, live chat, social media and virtual shopping. As members of our GEC team, our Educators are empowered to find resolutions for our guests and support them through the entirety of their lululemon experience. 

We are currently hiring for contracted positions. The GEC Educator role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their potential in every aspect of their lives. As a GEC Educator, you will work closely with your Team Lead to master Guest Experience and drive your continued growth and development at lululemon.


the role


As a GEC Educator, you will:


·       Deliver world-class guest experience through all GEC channels (phone, live-chat, and email).

·       Resolve guest concerns and inquiries through connection and empathy. 

·       Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.

·       Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education. 

·       Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.

·       Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.  

·       Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities. 



qualifications


     ·       Fluent in German, written and verbal  

·       Minimum 1 year of customer service experience required.  

·       Contact centre experience considered an asset.

·       A commitment to completing 2.5 weeks full-time training and adaptability to learning new applications and systems.

·       Exceptional customer service skills including excellent verbal and written English communication.   

·       Ability to authentically connect with guests and resolve guest inquiries over the phone.  

·       Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat.  

·       Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 50 wpm, and strong experience navigating the internet.   

·       Responsible and dependable, you have a great work ethic, work well independently, and meet availability requirements.  

·       Ability to work on a computer for up to 8 hours/day.



schedule (candidacy is dependent on ability to meet availability requirements):


·       Shift times range from 7am to 5pm GMT on weekdays and 9am - 5pm BST on weekends

·       Full-time is fully available during operating hours 


hours expectations:


·       Full Time is 40 hours per week in the UK and 37.5 hours in Ireland


work from home requirements:

 ·     A quiet, distraction-free, home office with a door you can shut. 
 ·     Access to a strong, reliable internet network 
 ·     Disciplined work ethic -a self-starter with the ability to work independently in a fast-paced environment.


Apply Now

Només es contactarà amb els candidats que s’estigui valorant. T’agraïm sincerament l’interès que has demostrat. lululemon és una empresa compromesa amb la igualtat d’oportunitats en l’àmbit laboral. Les decisions de contractar es prenen en funció dels mèrits i de les necessitats comercials, sense consideracions sobre raça, color de pell, creences, edat, sexe, gènere, orientació sexual, nacionalitat, religió, estat civil, afecció mèdica, discapacitat física o mental, servei militar, embaràs, naixement de fills i les afeccions mèdiques associades ni cap altra característica protegida per les normatives d’àmbit federal, estatal o provincial i la legislació local. S’oferirà allotjament raonable a les persones preseleccionades que tinguin alguna discapacitat. Aquesta política d’igualtat d’oportunitats en l’àmbit laboral és aplicable a totes les pràctiques relacionades amb les condicions de selecció i contractació, retribució, prestacions, disciplina, trasllats, rescissió i altres condicions generals d’ocupació. Tot i que la direcció és la principal responsable de vetllar per l’aplicació a lululemon de les políticas d’igualtat d’oportunitats en l’àmbit laboral, també tu ets responsable d’assegurar, amb el teu comportament personal, l’efectivitat de les polítiques.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.