Engineer I - Customer Care Platforms

Region: Canada

Bundesland: British Columbia

Stadt: Vancouver

Business Unit: Store Support Centre (SSC)

Beschreibung & Anforderungen

Engineer I

Who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

This team is responsible for engineering and deploying technology solutions that enhance the educator and guest experience for our Guest Education Center, lululemon’s multi-channel contact center globally using a Product Centric delivery model.

A day in the life:

As an Engineer, you will help form the core of our engineering practice at lululemon by contributing to all areas of development and operations (pre-production to production). This role focuses on development within our Guest Education Center (customer care platforms) You will be supported by a strong engineering group, and established engineering practices. You will be part of a production release team and may perform on-call support functions as needed. Having a DevOps mindset is the key to success in this role, as Engineers are commonly part of full DevOps teams that “own” all parts of software development, release pipelines, production monitoring, security and support.

  • Take part in Agile ceremonies
  • Perform engineering assignments using existing procedures and best practices
  • Conduct research to aid in product troubleshooting and optimization efforts
  • Actively monitor key metrics and report on trends
  • Participate in our Engineering Community of Practice
  • Contribute to engineering automation, management or development of production level systems
  • Perform reliability monitoring and support as needed to ensure products meet guest expectations

Qualifications:

  • Completed Bachelor’s degree or diploma (or equivalent experience) in Computer Science, Software Engineering or Software Architecture preferred; candidates with substantial and relevant industry experience are also eligible
  • 2+ years of engineering experience in Java 
  • Contact center experience is a plus, like salesforce or other software
  • Ability to learn, understand, and work quickly with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space
  • Advanced understanding of web technologies (HTTP, SSL, Headers, Cookies, TCP, Caching)
  • Knowledge of CI/CD principles and best-practices
  • Experience working with bug tracking and task management software such as JIRA, Bugzilla, etc.
  • Experience developing solutions for retail or eCommerce businesses and other relevant domains such as manufacturing & logistics, supply chain, or corporate shared services
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