Director, Distribution Operations

Region: United States of America

Bundesland: Ohio

Stadt: Columbus

Business Unit: Store Support Centre (SSC)

Zeittyp: Full-time

Beschreibung & Anforderungen

Who We Are

Lululemon is a yoga inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

A Day In The Life

The Director, Distribution Operations is responsible for overseeing all DC operations within a large distribution center and/or Campus. The Director will lead the local DC operations team to deliver world-class performance and scale the operations to enable business priorities, including growth, guest service and cost improvements.

This position displays a leadership style based on lululemon’s core values and creates an environment for others to do the same.  Other responsibilities include:

  • Directs and oversee all aspects of a North American (NA) Distribution Center, including personnel, Materials Handling Equipment (MHE) and overall building operations
  • Drives the operation and supports teams to achieve targeted performance, including growth expectations
  • Leads a high performing team towards achieving both personal & professional success. Enables the success of their team through a commitment to development
  • Partners with functional experts to accelerate operational performance, set performance targets and ensure effective product flow through the DC to optimize overall fulfillment
  • Partners with Engineering on performance standards for all areas of operations to ensure performance targets are achieved while continually looking for ways to enhance service and reduce costs
  • Responsible for creating and managing their budget and reporting including labor and operating expenses
  • Builds and implements tactical operating plans and longer-term strategic plans to achieve targeted performance now and in the future, including service, financial, and delivery quality
  • With Network Operations, build and implement the tactical operating plan to achieve targeted performance and ensure overall planning remains aligned
  • Collaborates with cross-functional teams, such as Engineering, and Network Operations, to effectively meet and exceed company goals and align with company vision
  • Develops and executes plans for continual growth and peak season support
  • Build-out the facility strategy into a multi-year initiative roadmap and collaborates with key partners, drive the initiatives to achieve targeted results
  • Manages the departments initiative portfolio as well as selected initiatives ensuring initiatives achieve expected performance targets
  • In partnership with Engineering and Distribution Excellence, identify and implement DC operations strategies and drive continuous improvement
  • Analyze warehouse processes, design, configuration, mechanization and automation, making recommendations for improvements that create a more effective and efficient fulfillment operation.
  • Partner with key resources to implement and maintain lean principles in the DC. This includes a process to maximize efficiency and accountability around action items
  • Champion lululemon’s culture and core values
  • Partners with Health and Safety and Asset Protection to provide a safe working environment
  • Responsible for all aspects of Talent Management within their organization and takes the appropriate partnership with relevant People and Culture Teams across Talent Acquisition, Learning and Leadership, Business Partnering and IDEA to drive successful and compliant outcomes


  • 4-year college degree, masters preferred or equivalent applicable career experience
  • 12+ years of leadership experience leading multiple teams in an established, fast-paced, high-growth distribution center environment with focus on ecommerce; strong preference for retail industry experience 
  • Excellent communication skills, and Bi-lingual (Spanish) preferred
  • Experience with MHE, conveyance, automation and robotics.
  • Proficient in Microsoft Office Suite and Manhattan WMS preferred. Labor Management System experience preferred. 
  • Strong leadership skills with the proven ability to manage change, develop, mentor and coach personnel, including experience with cross-functional teams
  • Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines and budgets
  • Strong communications skills with executive leaders in particular

Must Haves 

  • Acknowledge the presence of choice in every moment and take personal responsibility for your life. 
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 


NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.