Digital Operations Lead

Region: Hong Kong

Bundesland: Hong Kong Island

Stadt: Hong Kong

Business Unit: Store Support Centre (SSC)

Zeittyp: Full-time

Beschreibung & Anforderungen

Who we are 
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. 

A day in the life: 
Manage the overall Digital and Ecommerce operations across our lululemon APAC websites
Implement merchandising strategies and processes to deliver a seamless end-to-end digital experience for our guests
Identify opportunities to improve ecommerce operations and report regularly to the business on the performance/enhancements
Lead, coach and develop the digital operations team, currently 2 specialists
Implement processes to ensure smooth product drop deliveries across multiple campaigns and sites
Create merchandising strategies to drive revenue and product sell-through across all categories
Produce regular reporting on performance and operations
Partner with product, UX, IT, GEC and brand to ensure a seamless guest experience
Provides feedback for enhancements for IT team
Coordinates operations/processes across the region to improve digital efficiencies
Supports specialists during peak trade/sale events

Qualifications:
University degree related to commerce or merchandising a plus
3-5 years’ experience in similar Ecommerce Lead/Specialist role
fluency in English 
ability to drive results & lead industry in assortment, campaigns & product education
able to work independently and manage strict timelines
amazing Microsoft excel skills

Must haves:
Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
Possesses an entrepreneurial spirit and continuously innovates to achieve great results. 
Communicates with honesty and kindness, and creates the space for others to do the same. 
Leads with courage, knowing the possibility of greatness is bigger than the fear of failure. 
Fosters connection by putting people first and building trusting relationships. 
Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously. 

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