lululemon

WHO WE ARE

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

ABOUT THIS TEAM

The Retail Operations team is comprised of people that know a little bit about everything and a lot about most things within lululemon. Retail operations is an extension of our store teams and the team is responsible for supporting daily store operations, SSC to store communication and global programs. In partnership with other store and SSC leaders, Retail operations works on new initiatives that elevate and support the demands of running a store.

A DAY IN THE LIFE

·       Responsible for day-to-day store communications (via Zipline) to ensure messages are delivered to our retail employees clearly and efficiently in a timely manner

• Facilitate two-way communications by acting as the go-to person between the SSC and stores to follow up with action executions and seek feedback

• Create and produce compelling communication materials in a variety of formats including and not limited to newsletters, posters, videos, etc. that align with our company direction and culture.
• Oversee retail calendar and make proper arrangements of routine call requests to serve the business needs of retail team

• Collaborate with cross-functional partners/ content owners to continually drive development of youlu content and usability with sound governance process

• Support and coordinate in large-scale internal events (i.e. retail summit, gatherings), from event planning to on-site execution

QUALIFICATIONS

·       Communication is the key! You are great at words and write in a way that makes the complex simple and makes the tedious fun.

·       Excellent written and oral communications skill in both Mandarin and English

·       Attention to detail and well versed in site configuration, analytics, site structure, and back-end admin

·       Proven ability to multi-task and meet deadlines while operating under tight time constraints

·       Proficient in Windows based software (Excel, Word, PowerPoint), and photo/ video editing skill will be a plus

·       Motivated self-starter with highly collaborative attitude

·       University graduates preferably in communications, business administration or other related field.

·       2-5 years of experience in communications, retail, administrative or other related field

MUST HAVES

·       Thrives in a rapidly evolving environment and comfortable with ambiguity

·       Demonstrate the ability to multi-task and work under pressure

·       Acknowledges the presence of choice in every moment and takes personal responsibility for their life

·       Possesses an entrepreneurial spirit and continuously innovates to achieve great results

·       Communicates with honesty and kindness, and creates the space for others to do the same

·       Leads with courage, knowing the possibility of greatness is bigger than the fear of failure

·       Fosters connection by putting people first and building trusting relationships

·       Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously