Location: Canada
State/Province/City: British Columbia
City: Vancouver
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Benefits Specialist Fixed Term through March 2026
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy (see SSC Workplace Program youlu page for an overview):
Hybrid
Work is performed onsite at least 3 days per week. Applicants must be located in, or willing to relocate to, the specified work location.
about this team:
Our People & Culture team is leading an important goal for lululemon: we aim to develop inclusive leaders who enable growth and wellbeing for all. The Health, Wealth, and Mobility team is on a mission to continually enhance our employee experience. Our global Health, Wealth, and Mobility portfolio consists of compensation, health benefits, retirement programs, leaves & accommodations, wellness programs, mobility and immigration, and several other important components of the employee total rewards offering and experience. We are looking for an experienced Benefits Specialist to support the ongoing day-to-day administration of our employee physical and financial wellness programs. The Benefit Specialist reports to the Manager, Heath & Wellbeing.
a day in the life:
- Responsible for supporting the ongoing day-to-day operations and administration of lululemon's global Sweaty Pursuits (fitness benefit) & Fund Your Future programs, which consists of a global ESPP, RRSP in Canada, 401k & DCP in the US, Savings Fund in Mexico, and other financial wellness initiatives.
- Serve as a trusted resource for employees, internal cross-functional teams, and vendors to answer/resolve tier 1 & 2 inquiries and escalations
- Lead and oversee invoicing and billing for the team
- Support large-scale projects and lead smaller projects to support program evolution and/or the introduction of new benefits
- Support global teams with implementing and/or administering physical and financial wellness programs in new markets as needed
- Assist with vendor management, participating in recurring touchpoint calls with vendors
- Support processing and completing various recurring tasks, audits, and reporting
- Partner with team members, vendors and the internal communications team to review and/or create communication strategies to drive awareness and participation for our programs
- Analyze utilization and participation data to provide insightful analysis and maintain ongoing reporting/dashboarding
- Maintain and update benefits intranet sites, documentation, including employee guides, FAQs, and vendor resources
- Partner with team members to review and ensure file integrations are operating as expected
- Facilitate education sessions for employees to help educate and promote benefit offerings
qualifications:
- 3+ years of experience in benefits administration for a global organization
- Knowledge of North American savings plans (RRSP, 401k, and DCP) and ESPPs is an asset
- Strong communication skills both written & verbal, including the proven ability to effectively communicate with cross-functional teams and vendors
- Strong analytical skills and comfortable working with large amounts of data
- Highly ethical and able to deal with confidential issues with tact, discretion & confidentiality
- Strong attention to detail and able to effectively prioritize and manage time and competing tasks
- Proactive, resourceful problem-solving abilities and a continuous improvement mindset
- Strong focus on customer service from an administrative perspective to support inquiries and escalations from employees, internal teams and external partners
- Proficient in HRIS (Workday experience an asset), intermediate knowledge of Microsoft Excel and other Office software
- Must be an effective team player
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional Notes
Authorization to work in [add country] is required for this role.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $66,000-$86,600; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.