3PL Manager - North America

Region: United States of America

State: Ohio

City: Columbus

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

Who We Are


Yoga is our first love, and we also make technical product for running, training and pretty much every other way you like to sweat. You can find our stores all around the world, from Vancouver to Dubai, and places in between. Our vision is to create transformational experiences for people to live happy, healthy, fun lives.

Who You Are

With the leadership and support of the Director of Distribution Excellence, and in close partnership with our Directors of Distribution Operations and/or regional Fulfillment directors, the Manager owns the relationships with our 3rd party partners and effectively builds capabilities with our outsourced distribution center partners to maximize results and to ensure our partners operate within agreed SLA’s and budget. The 3rd party distribution manager brings learnings from our partners back into our organization (and vice versa) and drives synergies between and across our partnerships. You’ll play a pivotal role in connecting internal and external capabilities and will act as the first go-to person for our 3PL Distribution partners.


A Day In The Life

  • Lead annual SLA revisions in close coordination with our regional distribution leadership (stakeholders) and act as the first go-to person for our partners when it comes to rate and/or contract reviews
  • Lead RFP/RFI process in close partnership with our procurement and regional leadership teams
  • Own the creation and maintenance of a global contract and SLA repository
  • Support the creation of lululemon’s third party distribution short and long term strategy for the region
  • Coordinate between legal, procurement and other internal stakeholders to ensure contract/rates/SLAs and compliance metrics are aligned globally
  • Coordinate and drive key initiatives between internal stakeholders and our 3rd party DC teams that drive enhance capabilities, throughput, and ultimately increase guest experience
  • Lead regular service level requirement reviews with key stakeholders
  • Partner with global teams and regional leaders to drive the continuous improvement program to improve 3rd party distribution center partners performance
  • Advise cross functional partners on the 3rd party DC’s capabilities, constraints, and workarounds by summarizing performance expectations from 3rd party DC partners and providing qualitative and quantitative feedback to internal stakeholders
  • Support the regional distribution leadership for effective management of the service level agreement with the 3rd party DC partners by owning alignment of data integrations that support our internal reporting platforms
  • Drive and coordinate the preparation of and participate in monthly/quarterly and annual performance reviews with our 3rd party DC partners
  • Develop and document appropriate internal processes that promote budget monitoring capabilities and create synergies between our different partners
  • Support the regional manager(s) and DC Directors in timely processing of accruals and provide insights to help explain potential variance to budget, if any


  • Business administration, operations management, supply chain management, logistics, industrial engineering, or equivalent training desired
  • Minimum of 5 years’ experience as a manager in distribution operations preferably for a multi-channel retailer or like-minded industry brand
  • Minimum of 3 years’ experience in managing 3rd party logistics provider(s) in a fast-paced and fast-growing environment and/or comparable experience working directly for a 3PL organization 
  • Exposure to sales and operations planning preferred
  • Clear communications skills to inspire, motivate and provide cross-functional leadership
  • Strong IT skills (Microsoft office applications, familiar with WMS software applications and retail systems)
  • Sound responsive analytical and problem-solving skills
  • Ability to think “outside of the box," enjoys challenges and is solutions-oriented
  • Capable of traveling on a regular basis between multiple country destinations to support business needs

Must Haves

  • Acknowledges the presence of choice in every moment and takes personal responsibility for your life
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results
  • Communicates with honesty and kindness, and creates the space for others to do the same
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure
  • Fosters connection by putting people first and building trusting relationships
  • Integrates fun and joy as a way of being and working, aka don't take yourselves too seriously


NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.