DC Operations Specialist

Region: Netherlands

State: North Brabant

City: Bergen op Zoom

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.


about the role
Working from the NL Distribution Center office in Bergen op Zoom, the EMEA DC Operations Specialist coordinates the day-to-day operational activities at and with our regional 3rd party DC partner that enable business processes and functions to run smoothly. The position oversees the end-to-end flow from time of receipt at 3rd party DC through to shipment to our stores, our ecommerce guests and strategic partners.


a day in the life
  • Support the day-to-day coordination of operational activities at the distribution center such as returns processing, four-wall order fulfilment and VAS projects with our regional 3rd party DC partner
  • Provide administration support to 3rd party provider to manage all aspects of warehouse operations as it relates to Ecom orders fulfillment and the movement of finished goods in and out of the Distribution Center
  • Monitor and support company SLAs (service level agreements) and guest/store expectations by working closely with the outbound logistics team
  • Operate and communicate cross-functionally with logistics, product team, digital team and inventory control
  • Safeguard procedures are followed and documented (SOP’s)
  • Participate in monthly performance reviews with our 3rd party DC partners
  • Frequently report out on performance and communicate any gaps in SLA to management and stakeholders
  • Inform cross-functional partners on the 3rd party DC’s capabilities, constraints, and possible workarounds by summarizing and highlighting performance expectations from 3rd party DC partners
  • Demonstrate a continuous improvement mind-set by pro-actively identifying opportunities for overall SLA/performance improvements and cost saving initiatives.
  • Work with our global inbound logistics team and external (regional) partners on inbound forecasting, PO priorities, capacity planning, DC Excellence and report on KPI’s
  • Provide DC expertise and input to SSC initiatives to allow for efficient business decisions
  • Encourage and foster a spirit of personal development and entrepreneurship
  • Provide a work environment that is upbeat, fun, and inspiring 


qualifications
  • Minimum 3 years’ experience in international logistics, preferably as a logistics/distribution specialist
  • Experience working for (or with) a third-party distribution provider is a plus
  • Experience working for a vertical, omni channel retailer (retail & ecommerce) is a plus
  • Strong accuracy and analytical/ problem-solving skills required
  • Planning and organizational skills are required
  • Clear communications skills to inspire and motivate
  • Strong IT skills (Microsoft Office applications, familiar with WMS software applications and retail systems)
  • Ability to think “outside of the box,” enjoys challenges and solutions-oriented
  • Understanding of import and export regulations and compliance is a plus


working conditions
  • Office environment involving long periods using a computer and handling desk work. Office is based within our (outsourced) distribution Centre in the Netherlands. Limited travel to/from other DC or SSC locations will be required.


our “must-haves”:
  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results
  • Communicates with honesty and kindness and creates the space for others to do the same
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure
  • Fosters connection by putting people first and building trusting relationships
  • Integrates fun and joy as a way of being and working – doesn’t take themselves too seriously
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