Location: Hong Kong SAR
State/Province/City: Hong Kong Island
City: Hong Kong
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Digital Operations Specialist (Ecommerce/E-Merchandising)
Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
Within the Digital team, the E-Commerce function is responsible for creating and executing strategies that deliver a world-class experience for guests on our Asia Pacific websites across multiple languages and multiple currencies.
A day in the life
- You are directly responsible for the day-to-day operations of our branded ecommerce channel in Asia, specifically focused on our owned brand websites.
- Set up KPIs to measure the success of the E-merchandising actions.
- Aware of the E-Commerce inventory and look for any opportunities that we can take to satisfy guests’ needs at the highest possibilities.
- Own how our product shows up online, creating unique strategies for how to merchandise our product to maximize sell through also considering with internal parties needs.
- You build amazing relationships working with partners at our hub in Asia and internal partners at our SSC in Hong Kong to bring lululemon to life digitally for our Guests.
- Lead the coordination of an amazing internal cross functional team which is responsible to the end-to-end execution of our online store(s) including: buyers, planners, brand coordinators, logistics, customer service, photographers, IT analysts, social media specialists and operations
- You have a critical eye and an attention to detail that is second to none! You are always performing QA activities to maximize our guest experience.
- Work closely with product allocation team for inventory control and replenishment.
- You dive into metrics and analytics to organize the website for maximum sell through and drive sales KPIs
- Support the Regional Digital team and in-market team in prioritization and implementation of ad-hoc projects as needed
Qualifications:
- University degree - commerce or merchandising related would be a plus
- Fluency in English & Chinese (written and spoken)
- 3-5 years experience working with an apparel brand in the Asia ecommerce market, supporting official sites and online department stores
- Ability to drive results & lead industry in assortment, campaigns & product education
- Able to work independently and manage strict timelines
- Ecommerce is a 24 hour business so free evenings and weekends aren’t always guaranteed, being able to effectively manage your time is a necessity
- Experience with Salesforce platform is a must
- Proficiency in MS excel; knowing how to use photoshop and html is a plus
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
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Learn more about what it's like working for lululemon in our Asia-Pacific markets: here
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.