Manager, Membership Benefits | Contract until December 2026

Location: Canada

State/Province/City: British Columbia

City: Vancouver

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Loyalty team is responsible for the strategy and end to end ownership and delivery of unique loyalty strategies and programs to drive guest connection, retention and growth. The team is fast paced and agile to get things done quickly while putting guest experience first

 

The Manager, Membership Benefits, reports into the Senior Manager, Benefits and Operations and is responsible for bringing Membership benefits to life as well as the on-going management and evolution of them in close collaboration with our Loyalty strategy team and a complex set of cross functional partners.




a day in the life: what you’ll do

  • Responsible for the overall successful delivery of Membership benefits with a maniacal focus on the guest experience. 
  • Accountable for the successful execution and operationalization of benefits, which includes project management, driving work through multiple cross-functional partners, identifying risks and mitigation plans and gaining alignment and approval up to the senior leadership level.
  • Support the development of benefit strategies; continuously identify opportunities to enhance our portfolio of benefits to better meet the needs of our members and our business.
  • Develop, monitor, and report on benefit KPI’s in partnership with key stakeholders, ensuring that benefit and overall membership goals are being met.
  • Collaborate with partners including but not limited to Merchandising, Marketing, Ecommerce, Retail, Guest Support, Product, Technology, UX and Legal.
  • Lead and grow a high preforming team driven to execute world-class guest experiences and benefits.
  • Other duties as assigned by leadership aligned to evolving our Membership Program and adding value to our member experience.

 

qualifications

  • Bachelor's degree or equivalent work experience 
  • 5+ years in retail and/or Loyalty experience an asset
  • 5+ years project/program management experience an asset
  • 3+ years leading a high-performance team, coaching, mentoring and developing in a highly dynamic workstream an asset
  • Experience preparing presentation materials and presenting to senior leadership.
  • Experience leading highly complex projects, managing cross-functional partners and driving work forward through others
  • Embrace change, exceptional communication, and interpersonal skills
  • Ability to work independently with minimal direction and knowing when to escalate and seek guidance
  • Direct experience using core business office tools, Excel, PowerPoint, Confluence, Smartsheet

Must haves 

  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 


Additional Notes
Authorization to work in Canada is required for this role.  

 

Compensation and Benefits Package  

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $107,500- $141,100 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program & subject to program eligibility requirements.    

 

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: 

  • Extended health and dental benefits, and mental health plans  

  • Paid time off  

  • Savings and retirement plan matching  

  • Generous employee discount  

  • Fitness & yoga classes  

  • Parenthood top-up  

  • Extensive catalog of development course offerings  

  • People networks, mentorship programs, and leadership series (to name a few)  

 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. 


Workplace arrangement

This role is classified as [Hybrid] under our SSC Workplace Policy:

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.





#LI-Hybrid 
#LI-KS1
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Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.