Location: Hong Kong SAR
State/Province/City: Hong Kong Island
City: Hong Kong
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Manager, Retail Implementation & Communication (APAC)
Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The Retail Ops team is comprised of people that know a little bit about everything and a lot about most things within lululemon. We touch all aspects of the store operations, including making sure stores are seeing positive results that meet and exceed company goals. You are passionate about supporting our stores, and the best in the world at completing complex projects in record time by prioritizing, simplifying, aligning, communicating, SSC to store communication and global programs. In partnership with other store and SSC leaders, retail operations works on new initiatives that elevate and support the demands of running a store. Simply put, retail operations is responsible for making the complex simple and getting sh*t done.
A day in the life:
As a Manager within the APAC Retail Operations Team, you will play a critical role in shaping the retail communication and implementation strategy across diverse markets in Asia Pacific. Acting as a strategic cross-functional partner, you will ensure seamless, impactful, and efficient communication between head office (SSC) teams and retail operations. This role is pivotal in driving engagement, optimizing communication processes, and ensuring the successful execution of key initiatives that support our retail teams.
- Retail Communication Strategy & Optimization: Develop and implement a streamlined, automated, and effective retail communication strategy that enhances the way information and projects are delivered to retail teams.
- Communication Management & Execution: Oversee the review, publishing, and traffic flow of all communications, ensuring clarity, consistency, and alignment with business objectives. Serve as the primary point of contact for all APAC departments needing to communicate with retail teams.
- Cross-Functional Collaboration: Act as the key liaison between SSC and retail teams, ensuring that strategic initiatives are effectively communicated and implemented to drive business success.
- Effective Facilitation & Engagement: Lead and facilitate virtual communications, delivering information to small and large groups with confidence and impact. Utilize expert hosting and facilitation skills to keep audiences engaged and responsive to feedback.
- Global & Regional Partnership: Collaborate with international and North American teams to align communication strategies, share best practices, and enhance the retail communication & implementation function globally.
- Performance & Impact Measurement: Establish and track key performance indicators (KPIs) to assess the effectiveness of retail communications, driving continuous improvement based on data-driven insights.
- Budget Ownership: Manage the retail communication budget, ensuring strategic allocation of resources to maximize impact.
- Feedback & Continuous Improvement: Collect and analyze feedback from retail teams to enhance communication effectiveness and drive engagement.
- Leadership & Team Development: Inspire, mentor, and develop the Retail Communication Specialist, empowering them to craft compelling, engaging, and high-impact content for the retail business.
Qualifications:
- 5+ years experience ideally within a retail communication environment
- Strong ability to work independently and cross-functionally
- Strong leadership capabilities and communication skills
- Attention to detail
- Excellent written and spoken English
- Resourceful and high level of initiative
- Strong retail and financial experience with an understanding of specialty store retailing
- Ability to produce, compile clear and compelling communication in a variety of formats
- Ability to organize, set clear priorities and manage multiple projects on tight deadlines
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
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Learn more about what it's like working for lululemon in our Asia-Pacific markets:
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.