Program Manager, Packaging and Labelling - Americas & EMEA - (Vancouver - 12 month contract)

Location: Canada

State/Province/City: British Columbia

City: Vancouver

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

Global Packaging and Labelling | Program Manager

Who we are:

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team:

The Global Packaging and Labelling team is responsible for planning, designing, developing, testing, and producing end-to-end packaging and labels. ​We work in close partnership with cross-functional teams across the business and partners throughout supply chain. ​ We meet the needs of our product, guests, markets and channels in order to achieve our strategic priorities and business goals. We ensure packaging and labelling materials are production ready and support successful product delivery. 

A day in the life:

Global Packaging and Labelling Operation Team is responsible for managing the end-to-end process of packaging and labelling deliverables for global markets. This includes identifying, managing and communicating risks and opportunities in order for the Packaging and Labelling Development and Packaging Design and Production to develop, design, review, test, order and produce all packaging and labelling data and materials. 

The Program Manager has a vital role in global packaging developments and projects. This position works closely with Product team, International Supply Chain team, Brand team, and external vendors. 

The Program Manager is responsible for:

·       Lead the planning and implementation of large, complex programs and strategic initiatives, including creation of project charters, implementation plans and business requirements, project delivery, and go-live and sustainment efforts

·       Leverage understanding of current state people, process and technology capabilities, knowledge of industry best practices and critical problems solving skills to identify business needs and define new and improved ways of working to develop packaging and labelling

·       Drive cohesion across program work streams through coordinating efforts of project managers, change and training leads, product management, technology partners, subject matter experts, super users, project sponsors and other stakeholders

·       Facilitate and lead workshops, and deliver updates to cross functional partners and leadership

·       Lead and oversee the planning, implementation and adoption of new and transformative packaging and labelling processes, including documentation of current-state processes, design, implementation and ongoing operation of new processes, development of tools to monitor effectiveness of new processes, and support in establishing connectivity across current and new processes to deliver operating model transformation

·       Partner with relevant stakeholders in creating and applying organizational design principles, frameworks & RACI chart

·       Deliver regular program updates to cross-functional partners and leaders

·       Create an environment where people can perform at their best, grow through continual development and achieve outstanding results

·       Oversee all incoming and outgoing project documentation and SOP

·       Lead the maintenance and optimization of the Packaging and Labelling Operating Calendar


·       BBA, Bcomm, Diploma in Business or related field

·       PMP certification required

·       Minimum 8 years of experience in project management, strategy, operations or related professional industry experience

·       Proven ability to coach, mentor and teach junior team members

·       Proficient with Microsoft Office Programs, mastery in Excel

·       Mastery in project management tools and software, Smartsheet preferred

·       Working knowledge of PowerBI

·       Demonstrated experience in design and delivery of complex, multi-stream programs and projects, including preparation of project charters, delivery plans and status updates, facilitation of workshops and cross-functional meetings and coordination of change and training efforts

·       Ability to multi-task and manage various projects simultaneously

·       Strong attention to detail, accuracy and organization skills

·       Strong verbal and written communication skills

·       Demonstrated ability to present to Senior Leadership

·       Ability to lead and influence cross-functional partners, subject matter experts, business users and technology partners to solve complex business problems

·       Strong communication and collaboration skills across multiple cross functional teams. Ability to create alignment and reach consensus

·       Ability to clearly communicate objectives and give clear direction to achieve deliverables

·       Knowledge of cycle management terminology and retail/product/ packaging development terminology an asset

·       Financial acumen and understanding of business math.

·       Ability to understand financial impacts on long range plans and make financially sound recommendations to leadership

·       Demonstrated ability in operational problem solving and long-range planning and problem solving

·       Mastery with data management. Proven experience in design and management of project documents, including project charters, implementation plans and business requirements

·       Proficient in process design

·       Flexible hours to accommodate meetings with different time zones

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

• Communicates with honesty and kindness, and creates the space for others to do the same.

• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

• Fosters connection by putting people first and building trusting relationships.

• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Compensation and Benefits Package 
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500-$135,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
  • Extended health and dental benefits, and mental health plans 
  • Paid time off 
  • Savings and retirement plan matching 
  • Generous employee discount 
  • Fitness & yoga classes 
  • Parenthood top-up 
  • Extensive catalog of development course offerings 
  • People networks, mentorship programs, and leadership series (to name a few) 
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hybrid under our SSC Workplace Policy:  


In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.