Area Tech Lead - United States

Region: United States of America

State: Remote

City: Remote

Business Unit: Store Support Centre (SSC)

Description & Requirements

Who we are 

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team

4 Primary Functions:

  • Technology Support, Retails Stores by Area
  • Cross Functional Partnership (Business and Technology)
  • Project coordination/delivery
  • New store openings support

Global Technology Support focuses on all things technology within our stores including hardware, opening new locations and troubleshooting to keep our stores running at 100%. We love strategic, resourceful and innovative people that excel at communication, IT and operations.

A day in the life

You come from a previous retail environment & understands how stores and their technologies work. You have a broad understanding of technology (wireless, LAN, WAN, retail networks, POS systems) and the ability to learn. You know how to work with and coordinate with vendors and cross-functional partners, taking on critical escalations to drive to resolution. You thrive in a business facing role and are extremely tech savvy with excellent written and verbal communication skills.

As an ATL, you have proven experience in communicating complex problems and solutions in an easy-to-understand way. You have a technical background and can solve IT issues in the moment when necessary. You have a strong voice and are a key escalation point for our Retail Leaders. You excel at connection and relationship building. 

You will:
  • Schedule and execute regular store technology sweeps, at all stores in your assigned area.

  • Regularly review logged incidents for your area to assess trending issues

  • Assist in resolving store critical events (Network down, multiple POS failures)

  • Attend any technology deployment projects, such as Renovations, Relocations and New Store Openings, to ensure successful technology implementation

  • Provide reporting on “Retail health check” to key stakeholders

  • Must be able to effectively communicate and collaborate with others

  • Ability to work independently with a high degree of self-motivation

  • Demonstrates strong organizational, multi-tasking and problem-solving skills

  • Degree in Information Technology, Project Management or similar
  • 3 years’ experience within a Retail Technology support environment
  • Understanding of Agile and Waterfall project management
  • Understanding of ITIL best practices

  • Strong team or technical lead experience required

  • Ability to direct and maintain process improvement efforts

  • Strong interpersonal skills

  • Ability to build positive relationships among senior management, staff, and client personnel

  • Attention to detail
  • Excellent organizational, interpersonal, verbal, and written communication skills
  • Excellent written/verbal communication

  • Time Management

  • Attention to detail

  • Prioritization skills

  • Ability to direct and maintain process improvement efforts

  • Ability to build positive relationships among senior management, staff, and client personnel

Must haves:
  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results. 
  • Communicates with honesty and kindness, and creates the space for others to do the same. 
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Fosters connection by putting people first and building trusting relationships. 
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.