Lululemon

Senior Analyst, Loyalty Strategy and Analysis

Who we are  

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.  

About this team  

The Loyalty team is responsible for the strategy and end to end ownership and delivery of unique loyalty strategies and programs to drive guest connection, spend, retention and lifetime value. The team is fast paced and agile, getting things done quickly while always putting the guest and guest experience first.  

A day in the life: 

As the  Senior Analyst, Loyalty Strategy and Analysis, you will play a critical role in shaping the future of our loyalty programs. Reporting to the Manager, Loyalty Strategy, this hybrid role blends strategic planning with finance and performance analysis to support the development and optimization of loyalty initiatives that drive engagement, retention, and member value. 

You will work cross-functionally to evaluate program performance, influence roadmaps, and support the financial health of our loyalty portfolio through thoughtful analysis and business case development. 

Strategy and planning 

• Support strategic planning and roadmap development for loyalty programs 
• Build business cases for new initiatives, benefits and markets 
• Translate guest and market insights into clear, actionable recommendations 
• Prepare executive-level presentations on strategy and performance 
• Support with our annual and strategic planning process

 Financial & performance analysis

• Manage the P&L for multi-market loyalty programs 
•  Lead member and financial planning, forecasting, and performance tracking in partnership with Finance 
•  Deliver monthly and quarterly reporting, including understanding variance in plans, and managing risks and opportunities 
• Lead weekly, monthly, and quarterly analytics and commentary on loyalty program financial performance 
• Own business case analysis for new loyalty features and ventures and track return on investment across programs 
•  Clearly communicate insights to executive audiences and cross-functional partners to inform decision-making 

Qualifications 

•  3+ years of experience in finance, strategy, or consulting, ideally with exposure to loyalty or customer programs 
• Bachelor’s degree in Business, Finance, Economics, Analytics or related field; MBA or CPA is an asset 
•  Strong financial acumen with experience building and interpreting complex models and performance reports 
• Proven ability to connect strategy to financial and operational plans 
• Skilled problem-solver with the ability to distill complex data into clear insights and recommendations 
• Exceptional communication skills with experience preparing executive-ready presentations and reports 
• Comfortable operating in a fast-paced, cross-functional environment with shifting priorities 
• Strong attention to detail, time management, and ability to deliver under tight deadlines 

Must haves 

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.  
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.  
• Communicates with honesty and kindness and creates the space for others to do the same.  
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.  
• Fosters connection by putting people first and building trusting relationships.  
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously. 

Compensation and Benefits Package 

lululemon’s compensation offerings are grounded in apay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $82,000-$110,000  annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement:

• This role is classified as In-Person under our SSC Workplace Policy:  
• In-Person
• In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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