Assistant Manager Operations| Houston Experiential

Region: United States of America

State: Texas

City: Houston

Business Unit: Store

Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Experiential Stores  

Experiential Stores are lululemon’s full expression of the SweatLife.  A full expression store has programming beyond retail and includes events, studio classes, and food and beverage elements. While maintaining our roots in yoga and personal development, we create spaces and experiences that will allow us to be part of our guest’s daily ritual and support them in living the life they love.

Job Summary

The Assistant Store Manager role is an essential part of the building leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the Experiential store. Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.

Core Responsibilities of the Job

Leadership and People Management

1.     Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

2.     Support General Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive building operations.

3.     Support ongoing learning and development of team members (i.e., Educators, Key Leaders, and other Experiential support roles) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.

4.     Support the building’s recruiting and hiring process, onboarding training, and overall performance management activities.

5.     Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.

6.     Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.

7.     Collaborate with General Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.

8.     Must haves: connector, agility, comfortable in ambiguity, on-the-spot problem solver, strong communication skills  

Working with Others

1.     Establish supportive and productive relationships with all team members, focusing on personal and professional development.

2.     Collaborate with team members to ensure an optimal guest experience that values guests’ time and support building operations.

3.     Collaborate regularly with all Experiential leaders including the General Manager, Operations Manager, Curator and any additional leaders within the Experiential organization.

Guest Experience

1.     Responsible for ensuring a premium guest experience throughout the entire lululemon Experiential store.

2.     Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical education on retail product and Experiential programming inclusive of events, studio classes, Fuel café offerings, and additional activations within the space, and supporting in-store transactions and omnichannel programs.

3.     Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.

4.     Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests.

5.     Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.

6.     Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.

7.     In the practice of agility and ready to work in all aspects of the experiential building.

8.     A pioneer in creating what is needed to become part of our guest’s daily ritual. 

Operations

1.     Implement the General Manager’s vision for the store and cascade to team members.

2.     Partner with General Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).

3.     Partner with General Manager to manage store’s budget, labor hours, expenses, and P&L statement.

4.     Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.

5.     Open and close the store in accordance with the opening and closing checklists.

6.     Understand and adhere to people safety policies and procedures to maintain a safe work environment.

7.     Perform work in accordance with applicable policies, procedures, and laws or regulations.

8.     Under the direction of your General Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request