Retail Operations Lead (Thai Speaking)

Location: Thailand

State/Province/City: Bangkok

City: Bangkok

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

Who we are 
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team
The Retail Daily Operations team is comprised of people that know a little bit about everything and a lot about most things within lululemon. We touch all aspects of the store operations, including making sure stores are seeing positive results that meet and exceed company goals. You are passionate about supporting our stores, and the best in the world at completing complex projects in record time by prioritizing, simplifying, aligning, communicating, Store Support Center (SSC) to store communication and global programs.  In partnership with other store and SSC leaders, ops solutions works on new initiatives that elevate and support the demands of running a store. Simply put, Ops Solutions is responsible for making the complex simple and getting it done.

A day in the life: 
  • Collaborate and work cross functionally with a wide array of partners (i.e. Community Manager, Regional Manager, and Learning & Leadership Manager) to all areas of store operations: asset protection, inventory counts, store technology, operations calendar, consumables, etc. 
  • Support the stores with in the moment solutions (from all aspects of the business) from your store experience, at times this may result in after hours support.
  • Work closely with your SSC partners locally and globally to drive/consult around new innovative processes alongside refining existing processes. This will include supporting implementation/roll-out in stores.
  • Develop communication strategies to support the roll-out and implementation of regional projects/initiatives.
  • Facilitate follow-up support and feedback collection on communication, projects and initiatives.
  • Through successfully managing and executing a variety of projects, enrolling local and international stakeholders and collaborating with cross-functional partners within the business. 
  • Provide data analysis to support market business and result of projects and initiatives.
  • Provide first hand support to the store and coordinate with other functions on IT, Finance, P&C, Logistics, Product, etc.
  • Identify and make recommendations to elevate the current way we are operating.
  • Manage the Opening and Optimisation process of new and existing stores in collaboration with Market Director, Regional Manager, and Store Development Team to ensure a smooth opening process utilizing checklists and timelines.
  • To be present in stores at least once a week.

  • 5+ years experience ideally within a retail environment
  • Ability to speak and read Thai & English is a must
  • Strong ability to work independently and cross-functionally
  • Strong leadership capabilities and communication skills
  • Attention to detail
  • Resourceful and high level of initiative
  • Data analysis
  • Enrollment and ability to influence
  • Proven ability to work with and lead a cross functional team

Must haves:
  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results. 
  • Communicates with honesty and kindness, and creates the space for others to do the same. 
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Fosters connection by putting people first and building trusting relationships. 
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously. 

Beyond the Paycheck (Benefits & Perks) 
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.  

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Learn more about what it's like working for lululemon in our Asia-Pacific markets: