Location: Hong Kong SAR
State/Province/City: Hong Kong Island
City: Hong Kong
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Vendor Operations Systems Specialist (Contract)
Description & Requirements
*Important: please note that this is an onsite contingent worker contract under third party employment.
Who we are
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
Vendor Operations & Engagement reports into the Global Sourcing team and is part of lululemon’s Supply Chain organization. This team takes the lead in creating, delivering and sustaining tools, processes and programs to support the Product and Supply Chain organizations and our product vendor base.
The Vendor Operations and Engagement team cuts across strategy and operations to ensure lululemon has a robust vendor base to meet growing demands across geographies, product categories and new ventures. Key areas of focus are: Vendor Operations (including new vendor approval process, documentation, risk management, and vendor-facing processes and initiatives), Vendor Communications (management of our vendor-facing extranet and communication channel), and Vendor Engagement programs and events (encompassing vendor meetings, events and impact programs).
Reporting to the Manager, Vendor Operations, the Vendor Operations Systems Specialist is primarily responsible for leading the new vendor onboarding process, including the collection of vendor profile information and documents and the creation and sustainment of vendor data and documentation across systems. This role is perfect for a natural problem solver with strong attention to detail who thrives in a fast-paced, high-pressure environment.
A day in the life:
- Create and update vendor and facility data in systems as part of ongoing vendor and facility update requests and the new vendor approval process (NVAP) for new Finished Goods and Raw Material vendors and facilities
- Continuously maintain vendor and facility data in systems, ensuring sustainment of an accurate and comprehensive record of all active parent vendors and their facilities
- Administration of requests for vendor and facility user access to lululemon systems
- Respond to vendor requests for support, connecting in with technology teams and cross-functional partners as needed
- Administration of vendor access to vendor-facing sites, such as NVAP Portal and Global Family
- Support with systems training for vendors and facilities as needed
- Support with Vendor Operations & Engagement components of 2SQMS program
- Support with developing, implementing and maintaining reporting and dashboards as required
- Support with cross-functional meetings and partner with cross-functional teams on business initiatives as required
- Implement best practices to support the collection and maintenance of vendor data in systems
- See the bigger picture and understand the up and downstream impacts of changes to vendor data in systems
Qualifications:
- 3+ years’ experience in operations, data management or other related field, preferably in a vertical apparel retail environment
- Advanced technical skills and knowledge of vendor management tools; experience with CBX, Smartsheet and Power BI is an asset
- Exceptional organization and data management skills, with strong accuracy and attention to detail
- Strong analytical skills with the ability to collect, organize, and disseminate large amounts of information
- Strong interpersonal communications skills, with the ability to provide succinct instructions to a variety of audiences with different levels of systems understanding
- Experience in building and maintaining reports and dashboards an asset
- Demonstrated capacity to manage multiple priorities, work in a high-pressure environment and deliver under tight timelines
- Self-motivated, passionate, detail oriented, critical thinker, intellectually curious, and ability to work independently
- A team player that truly believes they are successful when the organization is successful
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
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Learn more about what it's like working for lululemon in our Asia-Pacific markets:
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.