3rd Party Distribution Manager, North America / Mexico

Ubicación: Mexico

Estado/Provincia/Localidad: Ciudad de Mexico

Localidad: Mexico City

Departamento: Store Support Centre (SSC)

Tipo de horario: Full-time

Description & Requirements

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team 

With the leadership and support of the Senior Director 3rd Party Logistics, and in close partnership with our regional fulfilment leadership teams, the Manager owns the relationships with our 3rd party partners and effectively builds capabilities with our outsourced distribution center partners to maximize results and to ensure our partners operate within agreed SLA’s and budget. At the same time the 3rd party distribution manager brings learnings from our global partners back into our organization (and vice versa) and drives synergies between and across our global partners. You’ll play a pivotal role in connecting internal and external capabilities and will act as the first go-to person for our 3PL Distribution partners. 

 

a day in the life

  • Drive and coordinate the preparation of and participate in monthly/quarterly and annual performance reviews with our 3rd party DC partners
  • Lead the creation, documentation and review of standard operating procedures (SOP’s) with our partners to ensure operating processes are clear and documented
  • Develop and document appropriate internal processes that promote budget monitoring capabilities and create synergies between our different partners
  • Support the regional fulfilment leadership team in timely processing of accruals and provide insights to help explain potential variance to budget, if any
  • Lead the creation of and annual revision process of our SLA’s in close coordination with our regional distribution leadership (stakeholders) and act as the first go-to person for our partners when it comes to rate and/or contract reviews associated
  • Lead RFP/RFI process for new partner selections in close partnership with our procurement and regional leadership teams
  • Own the creation and maintenance of the contract and SLA repository for your region
  • Support with the creation of lululemon’s third party distribution short and long term strategy for the region
  • Coordinate between legal, procurement and other internal stakeholders to ensure contract/rates/sla’s and compliance metrics are tailored to your region while making sure they remain aligned globally
  • Coordinate and drive key initiatives between internal stakeholders and our 3rd party DC teams that drive enhanced capabilities, throughput, and ultimately increase guest experience
  • Lead regular service level requirement reviews with key stakeholders, and ensure these are embedded into SLA’s, processes and/or performance reviews with our partner(s) 
  • Partner with global teams and regional leaders to drive the continuous improvement program to improve 3rd party DC performance
  • Advise cross functional partners on the 3rd party DC’s capabilities, constraints, and workarounds by summarizing performance expectations from 3rd party DC partners and providing qualitative and quantitative feedback to internal stakeholders
  • Support the regional distribution leadership for effective management of the service level agreement with the 3rd party DC partners by owning alignment of data integrations that support our internal reporting platforms

qualifications

  • Business administration, operations management, supply chain management, logistics, industrial engineering, or equivalent training desired
  • Minimum of 5 years experience as a manager in distribution operations preferably for a multi-channel retailer or like-minded industry brand 
  • Minimum of 3 years experience in managing 3rd party logistics provider(s) in a fast-paced and fast-growing environment
  • Bilingual proficiency in English and Spanish—ability to read, write, and communicate effectively in both languages
  • Clear communications skills to inspire, motivate and provide cross-functional leadership 
  • Strong IT skills (Microsoft office applications, familiar with WMS software applications and retail systems) 
  • Sound responsive analytical and problem-solving skills
  • Ability to think “outside of the box,” enjoys challenges and is solutions-oriented 
  • Capable (and willing) to travel on a regular basis between multiple country destinations to support business needs, at minimum you are expected to spend 40% of your time in our Mexico location
must haves
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Authorization to work in Mexico is required for this role. 


workplace arrangement

In-person collaboration and connection are important to our culture. Work is performed onsite, minimum 4 days per week.

#LI-Onsite
#LI-JZ1
Aplica ya

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.