Business Analyst, Gift Cards

Región: Canada

Estado: British Columbia

Localidad: Vancouver

Departamento: Store Support Centre (SSC)

Tipo de horario: Full-time

Description & Requirements

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team
The Gift Card Team is responsible for delivering multi-faceted initiatives and projects to support the design, technical implementation, fulfillment, and marketing of lululemon Gift Cards and payment methods in partnership with cross-functional stakeholders.
A day in the life: 
The Business Analyst, Gift Cards acts as the key conduit between the Gift Card team and the business through data analysis, gathering information, and documenting requirements. They are responsible for delivering analytics and data dashboards across guest (customer) analytics and throughout the broader organization. They aim to provide impactful insights around our guests/retail channels that enable the strategy and roadmap for sustained growth of the Gift Card program.
  • Development of project requirements and playing a lead role in the creation of documentation including writing high level functional and non-functional requirements.
  • Report on program metrics, including channel sales and redemptions.
  • Analyze campaign performance and work with analytics tools identifying optimization opportunities.
  • Research industry trends and technology for program optimization.
  • Work with Retail Operations and In Store Experience teams to create and execute Operational Readiness plans.
  • Work with store Educator teams to implement training and best practices around Gift Cards.
  • Assist in the formulation and execution of pilot projects to inform full-fleet roll-out.
  • Creation of test plans, identifying campaign value and opportunities.
  • Liaise with external vendors to identify and deliver on new opportunities.
  • 2+ Years experience across Retail and/or Ecomm channels.
  • Experience with database queries (SQL, Snowflake,etc.) and analysis and data visualisations creation, deployment and maintenance
  • Experience working with managing and analyzing data to create impactful insights and support business decisions
  • Expertise in data visualisation software (PowerBI) for effective data presentation.
  • Advanced Excel & Powerpoint Skills
  • Aware of the latest trends and best practices in retail, measurement, and technology.
  • Demonstrated relationship building skills to work with numerous internal/external resources and departments to reach objectives.
  • Strong and effective written and oral communication to clearly convey data findings
must haves
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.