German Speaking Customer Service Agent: GEC Educator - Remote | United Kingdom/Ireland (Contract)

Ubicación: United Kingdom

Estado/Provincia/Localidad: Remote

Localidad: Remote

Departamento: Guest Education Centre (GEC)

Description & Requirements

Please note this role requires candidates to be fluent in German, both written and verbal. 
OPEN TO REMOTE CANDIDATES CURRENTLY BASED IN THE UK and Ireland. Please note there is a vacation blackout period during our peak season from May 2025 through October/November 2025.

who we are

The Guest Education Centre is lululemon’s contact centre and we operate as a remote team located across Europe. The GEC Educator is our primary guest facing role, whose goal is to provide solutions to all guest inquiries. We do this by servicing guests across Europe through phone, email, live chat, social media and virtual shopping. As members of our GEC team, our Educators are empowered to find resolutions for our guests and support them through the entirety of their lululemon experience. 

We are currently hiring for contracted positions. The GEC Educator role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their potential in every aspect of their lives. As a GEC Educator, you will work closely with your Team Lead to master Guest Experience and drive your continued growth and development at lululemon.


the role


As a GEC Educator, you will:


·       Deliver world-class guest experience through all GEC channels (phone, live-chat, and email).

·       Resolve guest concerns and inquiries through connection and empathy. 

·       Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.

·       Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education. 

·       Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.

·       Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.  

·       Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities. 



qualifications


     ·       Fluent in German, written and verbal  

·       Minimum 1 year of customer service experience required.  

·       Contact centre experience considered an asset.

·       A commitment to completing 2.5 weeks full-time training and adaptability to learning new applications and systems.

·       Exceptional customer service skills including excellent verbal and written English communication.   

·       Ability to authentically connect with guests and resolve guest inquiries over the phone.  

·       Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat.  

·       Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 50 wpm, and strong experience navigating the internet.   

·       Responsible and dependable, you have a great work ethic, work well independently, and meet availability requirements.  

·       Ability to work on a computer for up to 8 hours/day.



schedule (candidacy is dependent on ability to meet availability requirements):


·       Shift times range from 7am to 5pm GMT on weekdays and 9am - 5pm BST on weekends

·       Full-time is fully available during operating hours 


hours expectations:


·       Full Time is 40 hours per week in the UK and 37.5 hours in Ireland


work from home requirements:

 ·     A quiet, distraction-free, home office with a door you can shut. 
 ·     Access to a strong, reliable internet network 
 ·     Disciplined work ethic -a self-starter with the ability to work independently in a fast-paced environment.


Aplica ya

Solo se contactará con aquellos candidatos considerados. Acepta nuestro mayor agradecimiento por tu interés. lululemon es una empleador que da igualdad de oportunidades de empleo. Las decisiones relacionadas con el empleo se basan en los méritos y las necesidades empresariales, y no en la raza, color, credo, edad, sexo, género, orientación sexual, origen nacional, religión, estado civil, problema de salud, discapacidad física o mental, servicio militar, embarazo, parto y problemas médicos relacionados ni ninguna otra clasificación protegida por las leyes y ordenanzas federales, estatales o provinciales y locales. Hay disponibles ajustes razonables para personas cualificadas con discapacidades, previa solicitud. Esta Política de igualdad de oportunidades de empleo se aplica a todas las prácticas relacionadas con la selección y la contratación, la compensación, los beneficios, las medidas disciplinarias, el traslado, el cese y otros términos y condiciones de empleo. Aunque la dirección es el responsable principal de comprobar que se implementan las políticas de igualdad de oportunidades de empleo de lululemon, compartes la responsabilidad de garantizar que, mediante tus acciones personales, las políticas son efectivas.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.