Enterprise Business Transformation Manager

Ubicación: Canada

Estado/Provincia/Localidad: British Columbia

Localidad: Vancouver

Departamento: Store Support Centre (SSC)

Tipo de horario: Full-time

Description & Requirements

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team 

The lululemon Evolution Office (LEO) team is lululemon's transformation office that exists to make sure lululemon’s strategy comes to life. We are a diverse team of internal advisors, facilitators, designers, and momentum-drivers who work across all lululemon’s functions and geographies. We focus on developing trusted partnerships and a deep understanding of lululemon’s operations to identify and prioritize opportunities to support operating model and process transformation, enterprise investment planning, and cross-functional program delivery – all in service of bringing lululemon’s strategy to life.

Our work makes a huge, scalable impact – both for the performance of our business and for our fellow employees’ lives. The most important factor in our ability to make that impact is finding talented, versatile, and motivated people like you who are eager to learn and grow and contribute to making real and lasting change for lululemon and its community. 

a day in the life

Reporting to the Senior Manager, Enterprise Business Transformation, this role will partner with senior leaders across the business to deliver lululemon’s growth and transformation agenda. You will do this by leading workstreams in large-scale business transformation programs including scoping, planning, facilitating operating model design, capability and process mapping, and working with change management and org design teams to plan the implementation. Each day will look different in your project-based role, including activities like: clarifying strategic questions, developing creative organizational design solutions, facilitating executive workshops, and guiding enterprise program planning processes. 

This role is a rare career opportunity, with access to exciting work typically delivered by external consulting firms, but with the benefit of relationships, visibility, time, and flexibility to see the transformation through and make sure the change sticks. Join our seasoned, fast paced, and growing team to build your business transformation skills while having some fun along the way!


  • Act as an internal advisor to facilitate senior stakeholders through problem definition, options analysis, and solution design for operating model transformation
  • Define and prioritize strategic business questions that need answering
  • Manage complex work activities and coordinate cross-functional teams across big transformation programs
  • As required, conduct and/or guide detailed operational process mapping and capability maturity assessments, project and investment definition, prioritization, and sequencing of initiatives
  • Build trusted relationships at many levels of the organization to provide clarity and garner buy-in for ongoing initiatives
  • Support enterprise-level, cross-program prioritization, dependency mapping, and planning
  • Collaborate with other teams involved in business transformation programs – including change management, communications, learning/training, org design, etc. to plan and deliver against transformation objectives on-time and on-budget
  • Support scheduling of working sessions with business partners and the work-back activities and reviews required to prepare for working sessions
  • Navigate healthy tension between Global/Regional and cross-functional priorities to identify win-win solutions and facilitate stakeholder alignment and partnership


  • Functional vision & strategy and subject matter expertise from cross-functional partners
  • Reference material from previous business architecture and operating model initiatives
  • Guidance/coaching from EBT leaders on business transformation theories and approaches
  • Continuous improvement feedback from key stakeholders 


  • Operating model vision & design artifacts and implementation planning & delivery artifacts that are coherent with our enterprise operating model and corporate strategy
  • Stakeholder participation, buy-in and alignment on those artifacts & adoption of associated change
  • Coordinated approach to transformation initiative design


  • Bachelor’s degree in business, finance, operations, organizational behaviour, engineering, or related discipline 
  • 5+ years of experience in management consulting, implementing corporate strategies and/or large-scale operating model transformation programs (or equivalent experience) – preference for broad exposure across Product, Brand, Channel and Corporate Functions
  • Experience working in and across multiple in-flight operating model transformation programs ideally within a global retail organization
  • Self-motivated, passionate, detail-oriented, multi-tasker extraordinaire who thrives in a fast-paced environment
  • Strong analytical, problem solving, and root cause identification skills 
  • Excellent communication skills – interpersonal, written, and verbal
  • Demonstrated willingness to learn on the job and a 'growth mindset’ 
  • Ability to influence and partner with others – a strong team player 
  • Ability to work cross-functionally with different transformation teams, departments and at different levels within an organization 
  • Works well in a fast-paced, project-based, collaborative environment 
  • Demonstrates discretion and ability to maintain confidentiality 
must haves
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

Additional Notes
Authorization to work in Canada is required for this role. 

Compensation and Benefits Package 
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500-$135,900 CADannually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
  • Extended health and dental benefits, and mental health plans 
  • Paid time off 
  • Savings and retirement plan matching 
  • Generous employee discount 
  • Fitness & yoga classes 
  • Parenthood top-up 
  • Extensive catalog of development course offerings 
  • People networks, mentorship programs, and leadership series (to name a few) 
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement:

This role is classified as Hybrid under our SSC Workplace Policy:  


In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.  

Additional Notes
Authorization to work in Canada is required for this role.