Manager, Process Analysis and Insights (People Systems / HRIS)

Ubicación: Canada

Estado/Provincia/Ciudad: British Columbia

Ciudad: Vancouver

Sectores Empresarial: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

a day in the life 
  • Leads the identification of process optimization and provide recommendations on funneling of work through Continuous Delivery or Project teams. 
  • Creating and maintaining an inventory of People & Culture (P&C) digital processes with associated risk level related to risk of failure, issue rate, training and documentation. 
  • Validate and assess risk of emerging priorities that impact service delivery standards and/or increase manual processes. 
  • Leading a team Sr. Business Analysts and Functional Analysts to assess end-to-end P&C Digital processes for optimization through the identification of risk, impact, service delivery opportunities, and root cause problem solving.  
  • Rally a team of SMEs and business stakeholders to build and execute action plans for each initiative, including communications, change management, technical execution, post roll-out KPI tracking, etc. 
  • Responsible for resolving escalations and removing roadblocks for the team in order to achieve annual OKRs and to act as a strategic partner to the Digital team. 
  • Works cross-functionally in partnership with Product Managers, Digital Team Leads, P&C Leadership, and People Analytics to identify areas for improvement in end-to-end processes that span multiple products and/or don’t align directly to a prioritized P&C capability.

  • 7+ years’ experience in an HR Technology function with a focus on data, system and process optimization and the enablement of people programs. 
  • 3+ years working in a people leadership role.   
  • 3+ years’ experience with HRIS systems, we use Workday, Avature and Docebo.  
  • Experience successfully identifying and leading mindset, people, process and technology initiatives to drive transformational change. 
  • Experience as primary project manager and design lead for multiple complex HR Technology initiatives.  
  • Advanced ability to work collaboratively with and enroll multiple stakeholders within and outside of People & Culture.  
  • Experience working with both agile and waterfall delivery methodologies.  
  • Proven facilitation and problem-solving skills.  
  • Strong written and verbal communication skills.  
  • Strong analytical and problem-solving skills. 

must haves
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional Notes
Authorization to work in Canada is required for this role. 

Compensation and Benefits Package 
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $104,400 - $137,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans 
  • Paid time off 
  • Savings and retirement plan matching 
  • Generous employee discount 
  • Fitness & yoga classes 
  • Parenthood top-up 
  • Extensive catalog of development course offerings 
  • People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hybrid under our SSC Workplace Policy:  


In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.  

#LI-Hybrid #LI-ME1