French Speaking Customer Service Agent: GEC Educator - Remote | United Kingdom/Ireland (Contract)

Emplacement: United Kingdom

État/Province/Ville: Remote

Ville: Remote

Unité commerciale: Guest Education Centre (GEC)

Description et exigences

Please note this role requires candidates to be fluent in French, both written and verbal. 
OPEN TO REMOTE CANDIDATES CURRENTLY BASED IN THE UK OR IRELAND. Please note there is a vacation blackout period during our peak season from May 2025 through October/November 2025.

who we are

The Guest Education Centre is lululemon’s contact centre and we operate as a remote team located across Europe. The GEC Educator is our primary guest facing role, whose goal is to provide solutions to all guest inquiries. We do this by servicing guests across Europe through phone, email, live chat, social media and virtual shopping. As members of our GEC team, our Educators are empowered to find resolutions for our guests and support them through the entirety of their lululemon experience. 

We are currently hiring for contracted positions. The GEC Educator role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their potential in every aspect of their lives. As a GEC Educator, you will work closely with your Team Lead to master Guest Experience and drive your continued growth and development at lululemon.


the role


As a GEC Educator, you will:


·       Deliver world-class guest experience through all GEC channels (phone, live-chat, and email).

·       Resolve guest concerns and inquiries through connection and empathy. 

·       Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.

·       Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education. 

·       Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.

·       Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.  

·       Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities. 



qualifications


     ·       Fluent in French, written and verbal.

·       Minimum 1 year of customer service experience required.  

·       Contact centre experience considered an asset.

·       A commitment to completing 2.5 weeks full-time training and adaptability to learning new applications and systems.

·       Exceptional customer service skills including excellent verbal and written English communication.   

·       Ability to authentically connect with guests and resolve guest inquiries over the phone.  

·       Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat.  

·       Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 50 wpm, and strong experience navigating the internet.   

·       Responsible and dependable, you have a great work ethic, work well independently, and meet availability requirements.  

·       Ability to work on a computer for up to 8 hours/day.



schedule (candidacy is dependent on ability to meet availability requirements)


·       Shift times range from 7am to 5pm GMT on weekdays and 9am - 5pm BST on weekends.

·       Full-time is fully available during operating hours.


hours expectations


·       Full Time is 40 hours per week in the UK and 37.5 hours in Ireland.


Work from home requirements

 ·     A quiet, distraction-free, home office with a door you can shut. 
 ·     Access to a strong, reliable internet network.
 ·     Disciplined work ethic -a self-starter with the ability to work independently in a fast-paced environment.


Postuler maintenant

Nous ne communiquerons qu’avec les candidats retenus. Nous vous remercions avec notre profonde reconnaissance pour l’intérêt que vous nous portez. lululemon souscrit au principe de l’équité en matière d’emploi. Les décisions d’embauche sont basées sur le mérite et les besoins de l’entreprise; et non sur la race, la couleur, la croyance, l’âge, le sexe, le genre, l’orientation sexuelle, l’origine nationale, la religion, l’état familial, la condition médicale, le handicap physique ou mental, le service militaire, la grossesse, l’accouchement et les conditions médicales connexes, ou tout autre motif protégé par les lois et les ordonnances fédérales, provinciales ou de l’état, et locales. Des aménagements raisonnables sont offerts aux personnes admissibles souffrant d’un handicap, sur demande. La politique d’équité en matière d’emploi s’applique à toutes les pratiques relatives au recrutement et à l’embauche, à la rémunération, aux avantages sociaux, à la discipline, aux transferts, à la cessation d’emploi et à toutes les autres modalités et conditions d’emploi. Bien que l’équipe de direction soit principalement responsable de la mise en œuvre des politiques d’équité en matière d’emploi de lululemon, vous partagez également la responsabilité de vous en assurer, que par vos actions personnelles, les politiques sont respectées.

lululemon s’engage à fournir des accommodements raisonnables pour les candidats avec un handicap. Si vous souhaitez qu’un membre de notre équipe communique avec vous pour un soutien personnalisé, écrivez-nous à accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.