Manager, Business Partnering (Onsite - Toronto, ON)

Emplacement: Canada

État/Province/Ville: Ontario

Ville: Toronto

Unité commerciale: Store Support Centre (SSC)

Type d'heure: Full-time

Description et exigences


lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.


The Manager, Business Partnering is the lead Human Resources partner of two large 24/7 fulfillment centers. This role is based on-site at our DCs in Toronto, ON,  supporting approximately 1300 employees (agency and full-time) with up to 3000 employees during peak season. The Toronto Campus recently expanded it’s office space to support the growing business and will total over 500,000 sq. feet combined. This role partners with people managers and employees to accomplish business objectives through the application of thoughtful, intentional and innovative people support. 

They act as a People and Culture expert delivering frontline counsel and guidance in all areas of talent management. Additionally, they partner with business managers and cross-functional partners to deal with various queries and resolve issues autonomously, inclusive of all P&C matters. This role reports into the Director, Business Partnering for Global Fulfillment and supports all roles within Global Fulfillment based in their market which is inclusive of Director level and below positions. This role will also support and drive network wide strategic initiatives and programs with direction from their manager. They Influence and inspire leaders by championing the company's core values through the Practice of Leadership.


  • Lead, coach, develop and guide a team of Senior P&C Advisors and Coordinators to serve and partner with DC Leaders on all people matters.
  • Demonstrates leadership on all aspects of organizational effectiveness, including on-boarding, performance management, coaching, talent assessment & succession planning, & employee engagement. 
  • Lead strategy and approach to effective and timely first line P&C support and counsel to employee and manager inquiries on various P&C related topics including assisting to interpret defined P&C policies and procedures.
  • Lead and partner on initiatives and projects that impact the employee experience within the Global Fulfillment network.
  • Support managers through coaching on performance management and improvement to assist in the creation/follow-up of action plans around improving employee's performance.
  • Provide coaching and advice on career development, recruitment practices, succession planning, compensation and performance management, diversity & inclusion, and other human resource practices.
  • Provide advice in relation to involuntary separation requests from managers to ensure compliance with company culture and practices. Determine legal exposure by verifying applicable legislation and make a recommendation to leadership on how to proceed.
  • Lead and ensure compliance to employment laws, all termination notices and related documentation around termination of employment.
  • In partnership with benefits team, support managers with accommodation request cases and follow up with internal and external partners on progression of each file including return to work planning.
  • Conduct exit interviews to identify issues in the team/department and provide recommendation on action plans for improvement. 
  • Monitor employee engagement and provide advice and recommendation on action plans to build on strengths and address areas of dis-satisfaction.
  • Support operational workforce planning and support hiring managers to determine resourcing needs and develop necessary information to support job leveling and compensation to prepare for hiring.
  • Support with delivery of annual people programs including Talking Talent, bi-annual compensation review, promotion exercises and bonus programs.
  • In partnership with P&C COE Teams ensures P&C related matters are proactively researched and managed and in compliance with all corporate policies & procedures, all federal & provincial laws.
  • As required in partnership with P&C Employee Relations Team, lead and conduct investigations regarding violations of our company's standards of conduct.
  • Partners with People and Culture Specialist on people analytics reporting to communicate data to the business to inform and support decision-making. 
  • In partnership with People and Culture Centers of Excellence, facilitate training to the business for P&C programs (e.g. annual performance management review, Compensation /Bonus/ Equity) as required.
  • Ensure that all Workday people transactions and reporting is completed in a timely manner along with general P&C administration management in partnership with People Experiences support team.

  • A minimum of 8+ years progressive generalist, Business Partner, or similar relatable experience
  • 5+ years of experience leading or partnering to drive strategic people initiatives.
  • 5+ years of experience leading a team, including coaching, development, performance management, and engagement. 
  • Deep understanding of Canadian employment law.. 
  • Broad human resource knowledge and ability to facilitate the delivery of People and Culture advisory services to the business. 
  • Passion for the employee experience and is energized to regularly walk the warehouse floor and foster connection and an open-door culture with all employees.
  • Conceptual thinker with fantastic organizational and conflict management skills. 
  • Negotiation and problem-solving skills with the ability to multitask. 
  • Decision-making skills with a deep understanding of employee relations, people management and training
  • Personal responsibility to see issues through to resolution and meticulous attention to detail.
  • Ability to work from the lululemon Toronto, ON Distribution Centers. Will have the ability to work remote from time to time.
  • Ability to travel once per quarter between US and Canada if applicable.
  • Will have a team of HR professionals onsite to support, however, business needs may require time spent supporting night shift team if issues requiring HR support arise. 
  • Experience supporting salary and hourly employees in an HR capacity a plus. 
  • Experience working in any aspect of supply chain a plus.
  • Demonstrated ability to communicate effectively with the business both written and verbally.
  • Proficiency in speaking and writing in Hindi and/or Punjabi language(s) a plus.


  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. 

Additional Notes
Authorization to work in Canada is required for this role. 

Compensation and Benefits Package 
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $107,500-$141,100 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
  • Extended health and dental benefits, and mental health plans 
  • Paid time off 
  • Savings and retirement plan matching 
  • Generous employee discount 
  • Fitness & yoga classes 
  • Parenthood top-up 
  • Extensive catalog of development course offerings 
  • People networks, mentorship programs, and leadership series (to name a few) 
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as In-Person under our SSC Workplace Policy:  In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.