Senior People & Culture Advisor - Global Fulfillment

Région: Canada

État/Province: Ontario

Ville: Toronto

Unité commerciale: Store Support Centre (SSC)

Type d'heure: Full-time

Description et exigences


lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.


The People and Culture Senior Advisors partner with people managers and employees to accomplish business objectives through the application of thoughtful, intentional and innovative people support. They act as a People and Culture expert delivering frontline counsel and guidance in all areas of talent management. Additionally, they partner with business managers and cross-functional partners to deal with various queries and resolve issues autonomously, inclusive of all P&C matters. This role reports into Senior Manager, Business Partnering for Global Fulfillment and supports our SSC Salaried Global Fulfillment employees at the Director level and below. The role will partner with in the market People and Culture team for international roles. The Senior Advisors primary focus will be to support the business in addressing employee concerns, partnering on and driving strategic people initiatives and leading the business through our cyclical people processes. They Influence and inspire leaders by championing the company's core values through the Practice of Leadership. This role will be a hybrid role based out of one of our Canada Distribution Centers, spending some time within the SSC head office and working from home. This role will need to be available from time to time for various calls and meetings across global time zones.


  • Provide effective and timely first line P&C support and counsel to employee and manager inquiries on various P&C related topics including assisting to interpret defined P&C policies and procedures.
  • Lead and partner on initiatives and projects that impact the employee experience within the Global Fulfillment network.
  • Support people leaders through coaching on performance management and improvement in order to assist in the creation/follow-up of action plans around improving employee's performance.
  • Provide coaching and advice on career development, recruitment practices, succession planning, compensation and performance management, diversity, inclusion, equity and action and other human resource practices.
  • Provide advice in relation to involuntary separation requests from managers to ensure compliance with company culture and practices, determine legal exposure by verifying applicable legislation, and make a recommendation to leadership on how to proceed.
  • Prepare and administer termination notices and related documentation around termination of employment.
  • In partnership with benefits team, support Managers with accommodation request cases and follow up with internal and external partners on progression of each file including return to work planning.
  • Conduct exit interviews to identify issues in the team/department and provide recommendation on action plans for improvement.
  • Monitor employee engagement and provide advice and recommendation on action plans to build on strengths and address areas of dis-satisfaction.
  • Support operational workforce planning, organizational design and support hiring managers to determine resourcing needs and develop necessary information to support job leveling and compensation to prepare for hiring.
  • Works with the P and C Specialist to manages the headcount for the Global Fulfillment organization, ensuring accuracy of data, strategic and equitable use of the budget and informs and aligns with leaders on appropriate repurposing of headcount
  • Support Senior People and Culture Manager with delivery of annual people programs including-annual compensation and performance review process, promotion exercises and bonus programs, employee engagement surveys, compliance training, etc.
  • In partnership with the People Practices team, ensure compliance for all corporate policies & procedures, all federal & provincial laws and corporate P&C related matters are proactively researched and managed.
  • As required in partnership with People Practices, lead and conduct investigations regarding violations of our company's standards of conduct.
  • Partners with People and Culture Specialist on people analytics reporting in order to communicate data to inform and support decision-making.
  • In partnership with People and Culture Centers of Excellence, facilitate training to the business for P&C programs (eg. annual performance management review, Compensation /Bonus/ Equity) as required.
  • Partners with P and C Specialist to ensure that all Workday people transactions and reporting is completed in a timely manner along with general P&C administration management in partnership with People Experiences support team.


  •  5-7 years progressive generalist or similar relatable experience
  • A minimum of 1 year of experience leading or partnering to drive strategic people initiatives
  • Understanding of foundational Canada and US employment laws . Global Knowledge a plus

  • Broad human resource knowledge and ability to facilitate the delivery of People and Culture advisory services to the business
  • Passion for the employee experience and is energized to regularly walk the warehouse floor and foster connection and an open-door culture with all employees
  • Conceptual thinker with fantastic organizational and conflict management skills.
  • Negotiation and problem-solving skills with the ability to multitask
  • Decision-making skills with a deep understanding of employee relations, people management and training
  • Personal responsibility to see issues through to resolution and meticulous attention to detail.
  • Proficient in Microsoft Office Suite including demonstrated ability to effectively prepare and present decks to Director level leadership


  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.