E-commerce Coordinator - Wholesale (12 month contract)

Regione: Canada

Stato/Provincia: British Columbia

Città: Vancouver

Unità Affari: Store Support Centre (SSC)

Tipo di tempo: Full-time

Descrizione e requisiti

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
Strategic Sales creates word of mouth and build brand awareness in communities by sharing our best in the world technical product with key athletic influencers around the world. We build win-win relationships with yoga and fitness studios and athletic teams to create conversation about our product and ultimately drive guests to our vertical channels. 

a day in the life: what you’ll do
The B2B coordinator is responsible for supporting with the management our strategic sales B2B wholesale sites. They will work closely with our B2B team to execute the needs of the business and upkeep processes that are agile, efficient, and accurate for our B2B sites.  

We are looking for a tech & e-commerce savvy, nimble, innovative person who is great at operations, excels with cross-functional work, and endlessly motivated to make things easier for our Operations team, Account Managers, Strategic Sales Partners, and cross-functional teams.

  • Support the Strategic Sales B2B team in daily operations, including the implementation of projects & tasks as needed and supporting related technical systems
  • Own operational tasks for North America and EMEA product drops, including cross-functional activities and issue support
  • Own how our product shows up online and site cleanliness & upkeep
  • Works in strong cross-functional partnership on quarterly changeover activities 
  • Lead B2B support – first point of contact in issue resolution and escalation when needed
  • Support EMEA team with their resolution and daily operations
  • Support in training – new team members, backend and storefront functionality and processes
  • Upkeep processes and templates, creating new documentation as needed
  • Support with the coordination of an amazing internal cross functional team, including Operations, B2B Tech, Account Managers, Merchandising, Planning, Finance & DC

  • 2+ years in e-commerce operations, B2B systems or technical operations
  • Degree/diploma in computer science, e-commerce, project management, or business/operations preferred
  • 2+ years working within apparel businesses
  • Intermediate Office & Excel skills (formulas, lookups) & light reporting abilities
  • Working knowledge of XML code, Smartsheet & Power BI an asset

must haves
  • Tech Savvy, strong IT acumen and ability to understand & translate IT technology to all audiences.
  • Accountable self-starter, able to work independently, strong ability to adhere to deadlines under pressure and manage multiple operational tasks
  • Strong communication (verbal and written) and ability to build relationships in person or via technology.
  • You are 100% responsible, 100% of the time. This allows you to solve quickly, drive for results + free up our energy for what matters most
  • Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback