E-commerce Operations Specialist - EMEA

Regione: United Kingdom

Stato/Provincia: London

Città: London

Unità Affari: Store Support Centre (SSC)

Descrizione e requisiti

who we are

lululemon is a performance apparel company for yoga, running, training and beyond, creating innovative products and mindful experiences. We are proud to be a growing global company with locations all around the world. We owe our success to the technicality of our product, our commitment to people and the incredible connections we make in every community we are in.

about this role

Within the Digital team, the E-Commerce function is responsible for creating and executing strategies that deliver a world-class experience for guests on our European websites across 3 languages and multiple currencies.  You will support the day to day operational aspects of the e-commerce business, with a focus on those which occur ‘post purchase’

a day in the life

  • Execution of operational projects
  • Accurate inbound and outbound forecast for the DC
  • Up to date FAQs and operational content on-site
  • Relevant shipping and operational messaging on site
  • Coordinates with various E-Commerce functions to ensure smooth operational running of business
  • Coordinates with support functions as point of contact for Fraud, Payments, Giftcards, employee discounts
  • Manages administrative processes which ensure the success of the Digital operations, including but not limited to updating FAQs and Shipping information on site; promotion codes; Staff Shop and ad hoc events
  • Partners with functions to land new processes, and coordinates feedback from stakeholders to feed into prioritization
  • Weekly and monthly reporting of Digital Ops SLAs and KPIs
  • Monitor SLAs and KPIs, escalate and address potential issues that could affect smooth running of ecommerce operations
  • Maintain and update employees and ambassadors discount uploads and query inbox


  • 2+ years’ experience in e-commerce or related spaces
  • Background in operational processes / consulting preferable
  • Understanding of e-commerce operations
  • Strong stakeholder management to coordinate across various functions

who you are

  • Uniquely you – we value difference and want you to as well
  • You love reporting, analysing data and have your facts based on numbers
  • Work well within a team and loves working in a fast-paced environment on several projects at once
  • Practise self-awareness, has a natural curiosity and takes an active interest in personal development and sharing knowledge
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure