Area Director

지역: China

주/도: Shanghai

구/군/시: 上海

사업 부문: Store Support Centre (SSC)

직무내용 및 자격요건

Area Director 




Who We Are 


lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. 


Job Summary 


The Area Director role is responsible for developing a team of Regional Managers, overseeing all retail operations of a geographic area (e.g., region, country), and driving all aspects of store performance. Area Directors are responsible for coaching and developing people, and implementing business processes and procedures to ensure a consistent level of performance in lululemon stores. In addition, Area Directors contribute to the annual business plan and initiatives for the area, develop the area budget to meet financial and business objectives, and create and execute a real estate growth strategy. 


Core Responsibilities of the Job 


Leadership and People Management 

  1. Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a positive and engaging experience for team members and guests. 
  2. Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store performance. 
  3. Manage and grow dispersed Regional Managers and other retail leaders through regular check-ins, ongoing performance documentation, setting and holding people accountable to goals and targets, and cooperatively defining development opportunities and career paths.  
  4. Share and enroll teams in lululemon's history, purpose, vision, core values, culture, and brand. 
  5. Hold Regional Managers accountable for managing and developing the Store Managers in their region.  


Working with Others 

  1. Collaborate with senior leaders and department heads to set company-wide operational priorities and strategies. 
  2. Collaborate with regional and cross-functional partners to accomplish projects and initiatives (e.g., real estate plans, new store openings, brand consistency, policy or process updates). 
  3. Serve as a member of cross-functional and/or geographically dispersed teams to support operational strategy or initiatives.  


Business Strategy and Operations  

  1. Create, drive, and execute market growth strategy, including through periodic review and planning processes (e.g., quarterly business growth review and sales planning; plans for community, recruiting, people development, and real estate growth - store openings and closings, optimizing store footprints, identifying markets to test).  
  2. Drive consistency in performance across lululemon stores by developing, introducing, and implementing additional business policies and procedures. 
  3. Ensure financial goals are met by recognizing shortfalls and growth opportunities based on key store financial metrics and creating or implementing solutions. 
  4. Stay connected to assigned area’s market composition (e.g., stores, factory outlets, pop-up/seasonal stores). 
  5. Manage crises in close partnership with the Asset Protection team. 
  6. Monitor key store financial metrics for area to evaluate and report on store performance against objectives. 


Budget Responsibility 

People Management 

Accountable for Area (e.g., Region, Country) budget 

Leadership role directly responsible for a number of Regional Managers (RMs)  



What We Look For 

Job Requirements 

·       Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences   

·       Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment 

·       Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches) 

·       Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work   

·       Drive/Entrepreneurship: Takes initiative to ensure the success of the business and drives toward accomplishing big goals; is innovative and owns results 

·       Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk) and creates space for others to do the same 

·       Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives 

·       Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions 

·       Change Management Leadership: Leads others through all phases of change processes and uncertainty 

·       Planning & Organizing: Is able to plan and organize work in a logical manner to ensure efficient completion 


·       Legally eligible to work in the jurisdiction of our regional SSC office, or willing to work abroad if necessary (provided that work permit/visa will be sponsored by the Company). 

·       Proficient in speaking and writing in English.


·       Willing to work a flexible schedule  

Other Willingness Requirements 

·       Willing to work as part of a team and also complete work independently or alone 

·       Willing to travel to retail locations to accomplish work, as needed and as requested 

·       Willing to be stationary (e.g., at a desk/computer) for more than an hour at a time 


·       Bachelor’s degree or equivalent 


·       4+ years’ work experience in a leadership role for a group of stores and/or retail operations  

·       10 years retail store and store operation experience 


Job Assets (i.e., nice to have; not required) 


·       Education: MBA or equivalent post graduate degree in business, marketing, retail, or related field  

·       Experience: Previous lululemon store management experience  




Applicants successful in progressing to an interview will be contacted by a Manager. Please note any applicant or employee who believes they need reasonable accessibility support to perform the essential duties of the job is welcome to discuss this with the Manager when arranging the interview. 


Beyond The Paycheck (Benefits & Perks) 


At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.  


Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.