Senior Systems Analyst - Distribution Technology Operations Support (Onsite, Los Angeles)

Khu vực địa lý: United States of America

Bang/Tỉnh/Thành phố: California

Thành phố: Los Angeles

Đơn vị kinh doanh: Store Support Centre (SSC)

Loại thời gian: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Distribution and Fulfillment Technology team is a highly-motivated and knowledgeable squad that is responsible for day to day support functions to continuous improvement initiatives across 3PL, & Distribution systems. This individual will be responsible for areas that focus on the Warehouse Management System that drives all user activities and hardware automation within Lululemon’s warehouses. The individual will be part of a team responsible for supporting the second largest labor force in the company! This position plays a key role in the stabilization of the warehouses with a strong focus and commitment to improve operational efficiency and eliminate defects.  

a day in the life
  • Extensive collaboration across multiple teams to drive rapid resolution of critical warehouse issues.
  • Participates in daily standup meeting where team triages incidents based on ITIL best practices
  • Conduct impact analysis and assignment following our pre-defined major incident response protocols
  • Coordinate RCA efforts leveraging an agile, cross-functional swarm team team approach with warehouse operations, other technology teams and vendors
  • Performs iterative analysis to reproduce the bug, log it in Jira, and identify both a temporary workaround and more permanent bug fix following our defined SDLC processes
  • Collaborate through status calls, ensuring all stakeholders are updated per our communication plan. 
  • Drive consensus but also listen to feedback from peers to improve both the technical solution and our response processes
  • Take an agile approach to develop, test and implement the solution iteratively in alignment with the dev teams and vendors
  • Participate in retrospective touching all groups involved, gathering lessons learned and improvement ideas 


  • 3+ years experience implementing and supporting SaaS-based WMS solutions on cloud architecture (AWS, Azure etc.)
  • Hands-on experience with WMS platforms such as Manhattan, HighJump, Oracle, SAP EWM. 
  • Strong technical knowledge of WMS functionality - receiving, putaway, picking, packing, shipping.
  • Experience with integrations to material handling equipment (conveyors, sorters, pick-to-light, put-to-light, put walls, AR/RS etc.) 
  • Understanding of warehouse execution (WES) and warehouse control (WCS) system capabilities and integration points.
  • Exposure to voice, vision or robotic technologies for warehouse automation. 
  • Knowledge of warehousing processes and best practices for optimization.
  • Ability to create detailed requirements and functional specifications.
  • Process mapping and gap analysis skills. 
  • Testing and validation expertise for deploying WMS enhancements and integrations.
  • Ability to learn new systems quickly and problem solve issues.
  • Detail-oriented with strong analytical and troubleshooting capabilities.

must haves

  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Compensation and Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $136,200-$178,700  annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes 
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Additional Notes
Immigration support is potentially available for this role.

Workplace arrangement
This role is classified as In-Person under our SSC Workplace Policy:  

In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.