E-Commerce Operations Lead

Khu vực: China

Tiểu bang: Shanghai

Thành phố: Shanghai

Đơn vị kinh doanh: Store Support Centre (SSC)

Loại thời gian: Full-time

Description & Requirements

Company Overview

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.



The Role / Location

The role of Ecommerce operations supervisor will be based at lululemon’s China SSC in Shanghai, dedicated to the long-term development and growth of lululemon in China. 

Reporting Structure

Reporting to Senior Ecommerce Manager

Job Summary:

The main responsibility of this role is to oversee day-to-day operations of online channels and collaborate closely with cross functional partners to execute the online strategy and campaigns that can boost the EC growth.

 Key Responsibilities and Accountabilities:

·        Work closely with the online business leader to oversee all aspects of day-to-day operations including seasonal product launches, campaign launches and execution, content management, business performance analysis & review and order fulfilment

·        Be the main point of contact (both internally and with TP) for all day-to-day business activities

·        Work closely with the brand marketing team to ensure cohesive storytelling is in place for all campaigns across all channels

·        Serve as ecommerce point person for logistics, warehouse and finance. Liaise with cross functional teams to implement changes to our online stores in alignment with lululemon’s strategic goal

·        Responsible for generating and analyzing weekly and monthly business performance reports

·        Partner with vendor to identify opportunities and initiate improvements to site operations and user experience

·        Provide leadership and innovative thinking to the analysis of industry trends, interesting initiatives, member behaviors and competitors’ best practices


·        Minimum 3-4 years of experience in e-commerce operations

·        Familiar with China E-commerce business models and operations of major platforms like Tmall, JD, VIP, etc.

·        Expertise in loyalty techniques and cross-channel analytics and measurement

·        Possess strong business acumen and commercial thinking

·        Experienced multi-tasker who thrives under pressure

·        Proven leadership ability

·        Proven relationship management experience

·        Excellent communication skills – verbal and written

·        Proven organizational and time management skills

·        Proficiency with the Microsoft Office suite, with advanced excel skills

Our “must haves”:

·        Proven work ethic with utmost integrity

·        Desire to excel and succeed

·        Actively live and breathe the lululemon culture and lifestyle

·        Self-awareness, with a desire for constant self-improvement (goal –oriented)

·        Entrepreneurial spirit and an egoless nature

·        Self-motivated, passionate, empathetic, approachable

·        Outgoing, energetic, upbeat and Fun