Benefits Coordinator (12 Month Contract)

地区: Canada

州/省: British Columbia

城市: Vancouver

业务单元: Store Support Centre (SSC)

时间类型: Full-time


who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team 
our People & Culture team is leading an important goal for lululemon: in 5 years we will be the #1 employer where people come to grow and develop as leaders. The Health & Wealth team is on a mission to continually enhance our employee experience. Our global Health & Wealth team consists of compensation, health benefits, retirement programs, wellness programs, and a number of other important components of the employee total rewards offering and experience. The Benefits Coordinator will report directly to Manager, Benefits and you’ll collaborate closely with the team to maintain our world class Benefits programs. 

a day in the life

  • Support our employees with Canadian and USA benefits enquiries by providing thoughtful and informed responses to tickets in ServiceNow 
  • Escalate or re-route tickets as needed, in a timely manner, while maintaining strong lines of communication with stakeholder(s) until resolution 
  • Ensure consistent response times against established Service Level Agreements (SLAs)
  • Create a seamless employee experience while treating inbound enquiries with the utmost of care 
  • Track IDEA Enquiry feedback and direct employees to various resources as requested 
  • Ad hoc tasks as assigned by Manager qualifications
  • HR experience/education 
  • Proficiency with ServiceNow Strong communication & attention to detail 
  • Discernment and decision-making 
  • Using discretion and maintaining employee privacy around sensitive information 
  • Ability to work remotely

must haves

  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective