Digital Fulfillment Operations Lead

地区: Canada

州/省: British Columbia

城市: Vancouver

业务单元: Store Support Centre (SSC)

时间类型: Full-time


who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
Support guests in getting the product they want, wherever they want, and as fast as they want by driving a seamless, optimized fulfillment experience inclusive of operations, store support, and technology.  

a day in the life: what you’ll do
  • Owns Omni packaging strategy, operations, and execution, driving for improvements in cost and efficiency 
  • Leads and executes peak fulfillment strategy, including key holiday initiatives such as shipping cutoff 
  • Ensures fulfillment messaging and operations maintain high standards by analyzing KPIs, identifying gaps, and prioritizing solutions
  • Attends and leads cross-functional meetings with key partners including Ecom Ops, DC, FNPA, Logistics, and Omni
  • Executes changes to fulfillment technology such as order sourcing and estimated delivery date to close gaps in fulfillment experience
  • Collects multi-channel feedback through stores, DC partners, Planning, Ecom leadership, and quantitative metrics to identify strategic, process and guest experience improvement opportunities
  • Manages fulfillment guest messaging content and copy
  • Responsible for organizational enrollment into fulfillment opportunities through storytelling and communication
  • Liaises with Retail and GEC teams to ensure educator, Ecomm and in-store needs are balance

  • College degree from 4-year university strongly preferred
  • A personally responsible self-starter
  • Ability to understand and solve complex problems 
  • Well organized with an ability to manage multiple priorities
  • Retail and/or fulfillment experience preferred 
  • Excellent communication skills (both written and verbal) to succinctly and effectively communicate with operations management and senior leadership
  • Comfortable coordinating with multiple cross-functional stakeholders
  • Logistics and operations experience a plus
  • Minimum of three years of relevant professional work experience

must haves
  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.