Director, Omni Risk and Profitability

地区: Canada

州/省: British Columbia

城市: Vancouver

业务单元: Store Support Centre (SSC)


who we are

At lululemon, we work together to elevate the world. We set audacious goals, nurture big growth and engineer innovative products that allow people to feel—and perform—their best. To us, leadership is more than a role or title—it’s a way of being. We are all leaders, committed to growth and results.
Together, we’re co-creating a future that otherwise wouldn’t exist. To do that, we’re looking for people who unite diverse perspectives to lean into bold visions. Who strive to be better than they were yesterday. Who are all in, in everything they do. 
We’re looking for you. Join us.

about this team

In AP, we have a team that supports retail and another team that supports corporate settings. This job is to support and build into all things digital/omni. The business shift on-line is one part and preventing theft and fraud internally and externally is important, but to build into the future we need to think bigger. The digital security and omni risk director will lead a best-in-class order review team to minimize loss and maximize profits and build digital protection strategies that manage risk to our profitability as an organization. All the ways that data can be analyzed to protect our people and business are in play and the opportunities are endless. Fraud prevention, digital security, analytics, profit protection, and business intelligence are key functionalities that will serve the larger vision on this team. 

a day in the life

Direct manager: Leads a cross functional team that delivers on our vision in retail, corporate and digital spaces. We lead a culture-first asset protection team whose strategy is rooted in trust and the goodness of others. Direct reports: focuses today on ecomm fraud review and makes some investment into internal theft and multi-channel investigations. The future is about being a full-service fraud, theft, and data analytics unit that works cross-functionally that delivers tremendous financial value in the digital space that is always growing. 

  • Build a vision for a digital protection strategy, Total Loss value proposition, and a global investigations strategy across all teams, and find ways to add value to the bottom line measured in the millions. 
  • Protect our OMNI business and work directly in partnership with field leaders on complex multi-channel investigations. 
  • Execute a unique and specific vision for the AOR that is aligned with the principles of the global AP strategy. 
  • Responsible for the technology and development of an analytical framework that predicts and mitigates risk with the goal to protect our business. 
  • Build and execute a vision that looks into the future of a complex and important business unit. 
    • E-commerce/Omni protection and investigations strategy 
    • Co-creation strategy for organized retail crime and multi-channel investigations 
    • Global leader and owner for profit protection (Total Retail Loss) strategies 
    • Champion for inventory accuracy and One Inventory strategy 
  • Lead and manage a team of managers and a culture built around a vision of security and safety and profit protection. 
  • Curate and deliver a global reporting, storytelling, and data analysis strategy all digital investigations. 
  • Spearhead the strategic development, implementation and operation of projects and initiatives that move AP into the future. 
  • Drive cost control programs (shortage control, security costs, etc.) and deliver financial value to the organization that has impact in the millions. 
  • Provide leadership and guidance to key business partners (director to SVP) on all matters of digital security and profitability.

  • Minimum bachelor’s degree with strong preference for candidates with master’s level education.  
  • must haves
  • 10+ years of management experience, including remotely managing international teams
  • 10+ years experience in asset protection strategy, inventory/profitability analytics, fraud prevention and loss investigations. 
  • 10+ years successfully navigating across multiple layers in an international and/or global business.  
  • Industry leading track record for creativity and innovation in security strategies 
  • Strong track record of inspiring teams and building world class support programs 
  • Experience of working in a diverse, fast moving, multinational corporate environment 
  • 10+ years’ experience of building and maintaining networks with government agencies including law enforcement, technology vendors, security and intelligence services and emergency services 
  • Experience leveraging technology to drive business results in creative ways. 
  • Expert level industry certification and vast network of partners. 
  • Experience of vendor management and working with IT and info sec with a track record of productive collaboration 
  • Sound judgment & ability to work independently with minimal oversight 
  • Ability to build partnerships and work collaboratively cross-functionally 
  • Ability to influence in the absence of direct lines of authority over others 
  • Excellent time management skills and ability to competently juggle numerous competing priorities. 
  • Willingness to travel approximately 20-30%. 
  • Positive attitude, highly adaptable, creative, entrepreneurial, demonstrated commitment to lululemon core values.

must haves
  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.