地点: United Kingdom
州/省/市: Remote
城市: Remote
业务单元: Guest Education Centre (GEC)
French Speaking Customer Service Agent: GEC Educator - Remote | United Kingdom/Ireland (Contract)
说明与要求
Please note this role requires candidates to be fluent in French, both written and verbal.
OPEN TO REMOTE CANDIDATES CURRENTLY BASED IN THE UK OR IRELAND. Please note there is a vacation blackout period during our peak season from May 2025 through October/November 2025.
who we are
The Guest Education Centre is lululemon’s contact centre and we operate as a remote team located across Europe. The GEC Educator is our primary guest facing role, whose goal is to provide solutions to all guest inquiries. We do this by servicing guests across Europe through phone, email, live chat, social media and virtual shopping. As members of our GEC team, our Educators are empowered to find resolutions for our guests and support them through the entirety of their lululemon experience.
We are currently hiring for contracted positions. The GEC Educator role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their potential in every aspect of their lives. As a GEC Educator, you will work closely with your Team Lead to master Guest Experience and drive your continued growth and development at lululemon.
Work from home requirements
· A quiet, distraction-free, home office with a door you can shut.
the role
As a GEC Educator, you will:
· Deliver world-class guest experience through all GEC channels (phone, live-chat, and email).
· Resolve guest concerns and inquiries through connection and empathy.
· Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.
· Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education.
· Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.
· Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.
· Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities.
qualifications
· Fluent in French, written and verbal.
· Minimum 1 year of customer service experience required.
· Contact centre experience considered an asset.
· A commitment to completing 2.5 weeks full-time training and adaptability to learning new applications and systems.
· Exceptional customer service skills including excellent verbal and written English communication.
· Ability to authentically connect with guests and resolve guest inquiries over the phone.
· Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat.
· Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 50 wpm, and strong experience navigating the internet.
· Responsible and dependable, you have a great work ethic, work well independently, and meet availability requirements.
· Ability to work on a computer for up to 8 hours/day.
schedule (candidacy is dependent on ability to meet availability requirements)
· Shift times range from 7am to 5pm GMT on weekdays and 9am - 5pm BST on weekends.
· Full-time is fully available during operating hours.
hours expectations
· Full Time is 40 hours per week in the UK and 37.5 hours in Ireland.
· A quiet, distraction-free, home office with a door you can shut.
· Access to a strong, reliable internet network.
· Disciplined work ethic -a self-starter with the ability to work independently in a fast-paced environment.
只有被纳入考量范围的申请人才会收到我们的联络。非常感谢您有意申请我们的职位。lululemon 是支持公平就业机会的雇主。雇佣决策基于价值和商业需求，与种族、肤色、信仰、年龄、生理性别、社会性别、性取向、国籍、宗教、婚姻状况、健康状况、身体或精神残疾、兵役、怀孕、分娩和相关医疗情况，或受联邦、州或省及地方法律和法令保护的任何其他因素无关。符合资格的残障人士可根据要求获得合理便利。“公平就业机会”政策适用于与招募、雇佣、报酬、福利、惩戒、转岗、终止雇佣相关的所有操作以及其他所有雇佣条款与条件。虽然管理层主要负责“公平就业机会”政策的实施，但员工也应通过个人行动负责确保政策的有效性。
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.