地点: Canada
州/省/市: British Columbia
城市: Vancouver
业务单元: Store Support Centre (SSC)
Guest Support Analyst
说明与要求
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Workplace arrangement
This role is classified as hybrid under our SSC Workplace Policy (see SSC Workplace Program youlu page for an overview):
Hybrid
Work is performed onsite at least 4 days per week. Applicants must be located in, or willing to relocate to, the specified work location.
About this team:
• The Guest Support Business Analyst is responsible for strategic initiative, people, and operational performance analysis of Guest
Support teams.
• Working with large amounts of financial, employee, and operational data from multiple data sources, this role turns complex statistical observations into succinct and clear messaging for Guest Support senior leadership and cross functional partners.
A day in the life:
• Analyze & provide actionable insights on Guest Support employee performance to varying levels of leadership
• Creates presentations, business commentary, and dashboards for Guest Support partners
• Performs modeling/simulations, sensitivity analysis, hypothesis creation and testing
• Consults on data warehouse integrations and collaborate with technical reporting cross functional partners
• Share trends, identify gaps, and make recommendations for Guest Support operations and strategic initiatives through analyzing and storytelling of data
• Collaborate with cross functional partners on high impact intake requests to identify reporting solutions and providing insights
Qualifications:
• 3+ years experience in analytics focused role
• Expert level Power BI user
• Strong experience or education in SQL and Python
• Strong knowledge of Salesforce or contact centre CRM an asset
• Excellent verbal and written communication
• Experience with data modeling principles and best practices
• Proven ability to form clear business requirements for ambiguous business questions
• Skilled at turning complex analysis into simple conclusions and recommendations for executive leadership
Must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional Notes
Authorization to work in Canada is required for this role.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $66,000-$86,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
只有被纳入考量范围的申请人才会收到我们的联络。非常感谢您有意申请我们的职位。lululemon 是支持公平就业机会的雇主。雇佣决策基于价值和商业需求，与种族、肤色、信仰、年龄、生理性别、社会性别、性取向、国籍、宗教、婚姻状况、健康状况、身体或精神残疾、兵役、怀孕、分娩和相关医疗情况，或受联邦、州或省及地方法律和法令保护的任何其他因素无关。符合资格的残障人士可根据要求获得合理便利。“公平就业机会”政策适用于与招募、雇佣、报酬、福利、惩戒、转岗、终止雇佣相关的所有操作以及其他所有雇佣条款与条件。虽然管理层主要负责“公平就业机会”政策的实施，但员工也应通过个人行动负责确保政策的有效性。
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.