Lead UX Designer (Seattle)

地点: United States of America

州/省/市: Washington

城市: Seattle

业务单元: Store Support Centre (SSC)

时间类型: Full-time


who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
The International UX design function is a key part of the Global Digital & Omni team, providing user-centered experience strategy, design concepts, and production-ready design assets to deliver a consistent and meaningful guest experience across our digital touch points.

about this role 
The Lead UX Designer defines, designs and champions the high-level experience strategies for Lululemon Digital & Omni, with the goal of enabling customers to shop and enjoy the sweat life across Lululemon's digital ecosystem (web, app, in-store, community, etc) in a seamlessly connected way. 
As the Lead Designer on the International team, you will lead the work to create the vision for our future Digital and Omni-channel experiences for our guests in EMEA and APAC (excluding China). 

You will be building upon the existing Global Experience Vision, working closely with colleagues on the North America team who created this vision and pioneered the frameworks and tools that were used to create it.

The role is responsible for providing shape and structure to early phase, ambiguous ideas, and for developing holistic CX visions for discreet programs that can be parsed into implementable features and components (often then executed by other designers). 

a day in the life
  • Identify opportunities and lead problem definition, in partnership with others in cross-program initiatives. 
  • Participate in, create, facilitate, and identify opportunities for collaborative ideation sessions with teams across work-streams and senior leadership. 
  • Strategize, create, and deliver senior leadership level presentations. 
  • Clearly communicate and advocate a strategic point of view utilizing strong design rationale to teams across work-streams and senior leadership, and be open to their feedback.  
  • Create deliverables that communicate problems and/or solutions to audiences including senior leadership - using the appropriate tools, artifacts, and fidelity level for the audience/purpose. For example: storytelling decks, wireframes, interactive prototypes, concept videos, etc. 
  • Define and lead discovery activities, including: user research, competitive analysis, user task and goals identification, journey maps, process flows, service blueprints etc (in partnership with the UX Research team).
  • Thrive in ambiguity, build consensus, and share ideas that could be implemented in or outside the organization. Productively challenge cross-functional teams and senior leaders—and provides recourse strategies to build better solutions. 
  • Be an advocate and coach to increase understanding of design thinking approaches and mechanisms across the International team, technology teams, and other key stakeholder groups.
  • Direct and mentor other designers. 
what we’re looking for  
  • 10+ years of experience with much of that in product design or user experience design, preferably in retail, ecommerce, omni-channel or adjacent industries. 
  • Expert in: User-Centered Design methodologies; UX/UI Design, and creating mock-ups and prototypes at varying levels of fidelity. 
  • A portfolio demonstrating your end-to-end design process. 
  • Expert in Figma and Miro (or equivalent tools). 
  • Ability to drive results in a collaborative environment. 
  • Expert presentation skills to share your work with credibility, clarity, and confidence. 
  • Experienced in facilitation techniques that enable groups to build clarity and alignment. 
  • Experience translating qualitative and quantitative data into design decisions. 
  • Practical understanding (including capabilities, patterns, and limitations) of current technologies used to build rich experiences in responsive web and native mobile apps. 
  • Ability to balance great design solutions with an iterative, agile approach. 
  • BA / BS degree UX/UI design, UCD, HCI, or related field of study, or equivalent experience. 

must haves
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Authorization to work in the US is required for this role. 

Compensation and Benefits Package 
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $164,000 – $215,300 USD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
  • Extended health and dental benefits, and mental health plans 
  • Paid time off 
  • Savings and retirement plan matching 
  • Generous employee discount 
  • Fitness & yoga classes 
  • Parenthood top-up 
  • Extensive catalog of development course offerings 
  • People networks, mentorship programs, and leadership series (to name a few) 
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hybrid under our SSC Workplace Policy:  



In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.