Director, Retail Operations Asia Pacific

Region: Hong Kong

State: Hong Kong Island

City: Hong Kong

Business Unit: Store Support Centre (SSC)

說明與要求

Who we are 
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world by realizing the full potential within every one of us. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team
Reporting to the SVP, Asia Pacific Retail, you will be responsible for overseeing all retail operations for the region. You will lead the newly created regional retail operations team, ensuring efficient operations.  You will be responsible for developing, introducing and implementing operational processes to ensure a consistent level of performance in lululemon stores. You will partner and be responsible for stores from inception to optimization to future concepts.  

A day in the life: 
Play a key role in the Asia Pacific leadership team and oversee all retail operations for the region
Lead, manage, hire, and develop the regional retail operations team in market to build out the talent pipeline for supporting retail 
Support the SVP Asia Pacific Retail and Market Leads to enhance productivity and efficiency in store
Partner with the Market Leads/Area Directors to improve key operational areas
    • Omni Channel: continue to improve store experience (partnering with Digital and IT) and roll out 
    • Store Labour:  improve store labour efficiently and labour schedules to improve store profitability (partnering with the Global CoE)
    • Communication: structure and maintain clear communication to stores and coordinating with translation team to improve in language output for stores
    • Crisis Management: plan and implement stabilisation and recovery actions on key issues directly affecting the stores.
    • Training: work with the training team on roll out of regional initiatives / projects 
Lead New Store Opening process, partnering with the Head of Real Estate and Construction and various stakeholders to deliver 
Maintain Standard Operating Procedures (SOP’s) for key store processes (including: Opening, Closing, Receiving, Guest Experience, Check-out, Stock Count, and Omni Channel) 
Adapt SOPs/ practices to support local store operations while working with the global COE to leverage already existing best practices.
Lead store operations and improvement projects related to store processes and technology
Work cross-functionally with all Store Support Centre departments and interact regularly with Asia Pacific leadership team.
    • Supply Chain:  Work with Director, Logistics and Distribution to optimize and facilitate store support 
    • Product: Partner closely with the Product team to create Product Education processes and requirements 
    • Digital: Partner with Technology Director and Ecommerce Director on in-store retail technology implementation, reporting and long term plans by creating and leading Future Ops team.
    • Procurement: Work with the procurement team on regional store supplies including shoppers and all in store items required for daily operations
Overall Project Management 
    • Provide cross regional support for tracking progress on annual strategy and weekly sales, maintaining regional calendar, compiling issues and coordinating QBR.
    • Build plan and timeline for project (key activities and milestones)
    • Cross functional support for regional wide projects and support any ad hoc projects as assigned by SVP, Retails, Asia Pacific. 

Qualifications:
Bachelor's Degree required
10+ years strong retail store and store operations experience 
Strong project leadership skills with ability to manage multiple complex project simultaneously and develop project management skills in others to ensure projects are complete on time and on budget and meeting or exceeding expected results
Strong interpersonal and collaboration skills with an understanding of how to reach and motivate people
Proven management experience adapting to working across multiple different cultures
Excellent decision making, negotiation and problem resolution skills
Extraordinary customer service, organizational and time management skills

Must haves:
Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
Possesses an entrepreneurial spirit and continuously innovates to achieve great results. 
Communicates with honesty and kindness, and creates the space for others to do the same. 
Leads with courage, knowing the possibility of greatness is bigger than the fear of failure. 
Fosters connection by putting people first and building trusting relationships. 
Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.