(12 mo. Contract) Quality Assurance (QA) Auditor

Region: Canada

State: British Columbia

City: Delta

Business Unit: Store Support Centre (SSC)

Time Type: Full-time


Quality Assurance (QA) Auditor


lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive, and growth-focused environment for our people.


At lululemon, our Quality Assurance (QA) Auditors are responsible for incoming product inspection, reporting the inspection findings, and driving the short-term containment and remediation of product quality issues. Our QA Auditors serves as a final checkpoint to ensure our products meet lululemon quality standards and guests’ expectations before shipment to stores and delivery to our guests. This position is stationed at our global lululemon distribution centers.


  • Product Inspections and Quality Control
  • Responsible for inspecting styles as per lululemon’s inspection and sampling criteria, to ensure that workmanship, measurements, and overall products conform to defined product specifications and regulatory compliance standards
  • Own the execution of the inspection process from Purchase Order (PO) receipt, to reporting and disposition of identified issues
  • Record and report inspection findings as defined by the Global Quality Manual
  • Create and upload inspection reports into lululemon’s reporting system
  • Coordinate product rework with appropriate lululemon liaison offices (LLO), factories, and third-party rework facilities
  • Conduct investigations and propose short-term corrective action plans, and product containment and disposition plans
  • Train and educate new and temporary inspectors as required
  •  Provide inspections data to support Global Quality improvement initiatives
  • Quality Inventory Management
  • Coordinate with DC Inventory Management teams to ensure POs are handled and quarantined appropriately and effectively
  • Support the Global Quality team in reviewing inventory with quality nonconformances, and actively work on exiting that inventory through appropriate channels

Relationship Management

  • Independently own working relationship with 3rd parties and DC management team
  • Contribute and support in creation of policies and procedures
  • Collaborate with DC Management teams to define DC specific QA procedures and workflows


  • 5+ years working experience in the garment/apparel/retail industry
  • Diploma or Associates degree in the garment manufacturing, quality or equivalent preferred
  • 1+ years of quality inspection experience and knowledge of different inspection techniques
  • Able to read, understand and interpret basic product drawings, dimensions, procedures, and work instructions
  • Able to use quality measurement tools, such as tape measure, caliper, hygrometer, moisture meter, light color box
  • Working knowledge of Microsoft Office products (Excel, Word, PPT, Teams, SharePoint), Smartsheet
  • Working knowledge of an ERP or Warehouse Management system (WMS) is beneficial
  • Experience working in a Distribution Center environment is preferred


  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness and creates the space for others to do the same.
  •  Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.