Risk Communications Manager

地點: Canada

州/省/市: British Columbia

City: Vancouver

Business Unit: 門市支援中心

說明與要求

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About the role

We are looking for a Risk Communications Manager to support effectively managing communications risk within the organization, with a focus on the North America market. The ideal candidate will work closely with the global communications team in addition to cross-functional teams in North America to identify risks and develop solutions that support lululemon’s vision, purpose and narrative goals. 


A day in the life


  • Develop and implement risk mitigation communications strategies and materials that consider the unique needs of our different regions and align with the brand’s purpose, vision and narrative goals.
  • Work closely with our agency-of-record and cross-functional teams such as Guest Education Centre, Digital Engagement and Social to assess and manage time-sensitive situations while providing council and strategic communications solutions.
  • Proactively identify and track reputational risks or emerging areas of concern, prepare contingency plans to address potential scenarios.
  • Collaborate with the global and regional communications teams and internal stakeholders to ensure a coordinated and consistent approach to managing risk and issues.
  • Contribute the evolution and advancement of the issues and risk management function by leveraging data analytics and enhancing tools and implementing processes.
  • Monitor emerging trends and media coverage, support with research and development of materials for scenario planning and simulations.
  • Report on risk management activities and their impact on the business.
  • Connect and liaise with global and North America media on a regular basis.

Qualifications


  • You are highly motivated with a minimum of 8 – 10 years’ experience in strategic communications, agency, brand reputation, or analytics role.
  • You have demonstrated excellence in managing risk and complex issues within a fast-faced environment.
  • You are adept at understanding and distilling intricate and evolving topics subjects into impactful communications within tight timelines.
  • You are familiar with media within North America and global digital landscapes, with a keen understanding of current social issues and the ability to analyze public and media sentiment.
  • You have a sharp attention to detail and a consistent approach to problem solving and relationship management; ability to think ahead and take initiative.  
  • You love connecting with others and have a proven ability to work within a team and cross-functional partners in a large organization.
  • You have advanced knowledge of Smartsheet and other analytical techniques and tools.
  • Agency experience preferred.
  • Education: Bachelor’s degree or equivalent.

must haves
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • Communicate with honesty and kindness and create the space for others to do the same. 
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Foster connection by putting people first and building trusting relationships. 
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional Notes

Immigration support is potentially available for this role.

Compensation and Benefits Package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500 - 135,900annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.   

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
  • Extended health and dental benefits, and mental health plans 
  • Paid time off 
  • Savings and retirement plan matching 
  • Generous employee discount 
  • Fitness & yoga classes 
  • Parenthood top-up 
  • Extensive catalog of development course offerings 
  • People networks, mentorship programs, and leadership series (to name a few) 
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.


workplace arrangement


This role is classified as Hybrid  under our SSC Workplace Policy:  


Hybrid

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.  


 Immigration support is potentially available for this role.


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