Ubicació: Canada
Estat/Província/Ciutat: British Columbia
Ciutat: Vancouver
Unitat de negoci: Store Support Centre (SSC)
Tipus de dedicació: Full-time
Market Product Integrity Specialist
Description & Requirements
who are we
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.
about this team
The Market Product Integrity team ensures our stakeholders – guests, educators, shareholders, employees, regulators, suppliers – trust us in what we say, do, and deliver.
This team is accountable for a significant breadth of work, with oversight over a portfolio of multi-disciplinary teams with direct and indirect accountabilities to product, supply chain, stores/retail/GEC, PR/Brand/Communications, legal and sustainability. This role is accountable for organizing, facilitating and documenting key components from various teams within the North America, Europe, and Asia Pacific regions.
core responsibilities
- Required to be a strategic operator that can work independently and in partnership Cross-Functional team members.
- Manage and respond to global quality forums and support with investigating potential issues. Analyze and escalate trends to Quality Review Board (QRB) members and Cross-Functional partners as needed.
- Organizes and documents key Product Integrity governance forums (e.g., CAPA Cross Functional Committee, Quality Review Board, Deviation forums) and supports Cross-Functional partners in issue resolution.
- Serve as the primary point of contact for product quality inquiries across Guests, Retail, Guest Support, and SSC to assess concerns, provide guidance, and route issues through appropriate Market Product Integrity pathways.
- Support and facilitate quality response during product quality events, including coordinating fittings, meetings, documentation, and stakeholder alignment during high risk or crisis situations.
- Support leadership by creating presentations, drafting correspondence, and summarizing insights from data, meetings, and cross-functional inputs
- Identify and implement process improvements, deciding which operational changes or standardizations should be piloted, scaled, or retired to improve product integrity outcomes
- Ensure required resources are secured for all executive meetings (on-site, offsite, virtual), e.g. providing or creating materials and documentation required for meetings, booking meeting room or offsite locations, procuring necessary IT or other equipment, and support as required to create presentations, summarize detailed reports, and prepare or review draft communications
qualifications
- Undergraduate degree in Supply Chain/Operations, Business, Textiles/Apparel, or Quality Management & Professional Development education preferred
- 3-5 years experience in business, operations, office management, production, or related field preferred.
- Has a passion for our product, our educators, ensuring high quality in our product and creating clarity from confusion.
- Proficient with Excel (pivots/lookups), PowerPoint, Word, Outlook, Teams; exposure to QMS/CAPA systems.
- Experience with Smartsheet is an asset.
- Exceptional communication skills, written and oral skills in English and other languages a plus,
- Strong interpersonal relationship and communication skills, and experience communicating across various leadership levels as a key liaison
- Trusted in handling sensitive & confidential information with utmost reliability
- Excellent business acumen and ability to exercise sound judgment and prioritization
- Extremely detailed and quality oriented
- Ability to be resourceful and source details required to carry out tasks as assigned
- Ability to manage multiple projects under tight deadlines and prioritize effectively to meet critical by-when's
- A team player that truly believes they are successful when the organization is successful.
must haves
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
additional notes
Authorization to work in Canada is required for this role.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $66,000 - $86,600 CAD Annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
- Hybrid: In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
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Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.