Ubicació: Japan
Estat/Província/Ciutat: Tokyo
Ciutat: Tokyo
Unitat de negoci: Store Support Centre (SSC)
Tipus de dedicació: Full-time
Marketplace Manager, Japan
Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The Marketplace Manager, Japan will define and lead the multi-year strategy for our digital marketplace business in Japan, with Rakuten as the initial platform. This role owns the marketplace P&L, drives commercial and operational excellence, and represents the company with marketplace partners.
In addition to leading Rakuten, the Marketplace Manager will collaborate with Regional and Japan leadership to shape the future marketplace roadmap (Amazon JP, Yahoo! Shopping, ZOZOTOWN, etc.), ensuring that Japan’s marketplace business becomes a scalable growth engine and a strong representation of our brand.
A day in the life
Platform Ownership:
- Own the multi-year strategy and full P&L for marketplace, delivering on sales, profit, and return targets
- Act as the primary relationship manager with Rakuten account teams and other future partners, leading negotiations, promotions, co-op, and partnership opportunities.
- Develop annual and seasonal business plans including assortment strategy, promotional calendars, and sales forecasts.
- Lead daily trading activities (pricing, promotions, content updates) to maximize visibility, conversion, and profitability.
- Define and manage digital marketing investments and retail media spend to deliver traffic and conversion targets.
Content & Operations:
- Oversee end-to-end content and listing processes (new product launches, campaign updates, PDP optimization) with strong brand storytelling.
- Ensure operational excellence (stock availability, order processing, returns) in collaboration with supply chain and customer service teams.
- Guarantee compliance with brand guidelines and marketplace standards while maintaining premium brand positioning.
Strategic Input & Roadmap Development:
- Partner with Regional Marketplace Team and Japan business leaders to identify, evaluate, and prioritize future marketplace opportunities (e.g., Amazon JP, Yahoo! Shopping, ZOZOTOWN).
- As the business scales, build and develop a high-performing marketplace team to manage additional platforms and day-to-day operations.
- Provide data-driven market and consumer insights to inform marketplace roadmap, category strategy, and long-term planning.
- Contribute to cross-market best practice sharing across APAC and represent Japan marketplace needs at regional forums
Cross-Functional Collaboration:
- Collaborate with Japan brand, merchandising, and digital marketing teams to align marketplace activities with country-level objectives.
- Act as the primary connector between Japan and Regional Marketplace teams, ensuring strategies are consistent with global and regional standards while tailored to local market needs.
Qualifications:
- Bachelor’s degree in business, marketing, or related field.
- 5+ years of experience in eCommerce, online marketplaces, or digital retail in Japan, preferably in sportswear, fashion, or consumer goods. Brand.com experience is a plus.
- Strong knowledge of Rakuten ecosystem (merchant center, Super Deal, Rakuten Ads, loyalty/points integration).
- Proven ability to manage P&L and deliver sales.
- Hands-on experience in content management, promotional planning, and marketplace operations.
- Excellent negotiation and relationship management skills with external partners.
- Strong analytical capability and data-driven decision-making.
- Fluent in Japanese and business-level English.
- Operates as an entrepreneurial business owner, accountable for Rakuten performance.
- Balances hands-on execution with strategic input into Japan’s marketplace roadmap.
- Builds credibility with both Local and Regional teams through strong insights, data, and collaboration.
- Passionate about eCommerce and understands Japanese consumer behaviours in fashion/sports categories.
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
#LI-RS1
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.