Ubicació: Canada
Estat/Província/Ciutat: British Columbia
Ciutat: Vancouver
Unitat de negoci: Store Support Centre (SSC)
Tipus de dedicació: Full-time
Operations Specialist, Ecommerce
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create
transformational products and experiences that support people in moving, growing,
connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
Reporting to the Lead, Catalogue Operations, this position will be instrumental in the
maintenance & delivery of all product and content which touches the e-commerce digital
properties. In this role you will operate as the subject matter expert for publishing across catalog and content management systems and work with cross functional partners to execute strategies, optimize processes and bring platform enhancements to life. Excellent communication skills, relationship management and significant attention to detail is a must.
a day in the life: what you’ll do
- Acting autonomously as subject matter expert on catalog and content publishing processes. This includes having a comprehensive knowledge of different types of catalog and content attributes; functional knowledge of the systems used and how to troubleshoot and resolve complex situations; knowing cross functional partners involved; and being able to deliver on all requests independently
- Ability to simplify complex catalogue and content processes and clearly articulate them to external teams fostering effective collaboration and alignment
- Spearheading process efficiencies around weekly product drops, plus feature transition process with alignment from cross-functional partners
- Lead in actioning relevant catalogue operations requests from weekly standups, while delegating non-catalogue operation requests/questions to the proper cross-functional partners
- Execute weekly production tasks associated with merchandising products and content assets on digital properties
- Responsible for the day-to-day maintenance and optimization of lululemon’s catalog and content publishing properties, including front-end, guest-facing and back-end catalog and content tools
- Responsible for cross functional partnership with key partners across multiple departments within the organization, continuously seeking opportunities for process optimization and partnership
- Support the ecommerce operations leadership, product management and technology
- teams in prioritization, testing, and implementation of new and enhanced platform features. Develop, update and maintain all relevant operational documentations to support new processes and platform features alongside legacy system SOPs
- Ensure efficiency and coordination for the Catalog Operations team: evaluate and meet the catalog and content deployment needs of digital section owners
Qualifications
- 2+ years in ecommerce or content operations, technical operations or project management; B2B ecommerce experience is an asset
- Proficiency with complex catalogue and content management tools
- Advanced knowledge of Office and Excel skills (formulas, lookups) & light reporting abilities
- Ability to function in dynamic and fast-paced operational mode
- Nice-to-have: Experience with Commercetools and Frontastic site builder
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility
- for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Workplace arrangement
This role is classified as [Hybrid] under our SSC Workplace Policy:
Hybrid
Work is performed onsite at least 3 days per week. Applicants must be located in, or willing to relocate to, the specified work location.
Additional Notes
Authorization to work in CANADA is required for this role.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $66,000 - $86,600 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
#LI-Hybrid
#LI-MK2
Només es contactarà amb els candidats que s’estigui valorant. T’agraïm sincerament l’interès que has demostrat. lululemon és una empresa compromesa amb la igualtat d’oportunitats en l’àmbit laboral. Les decisions de contractar es prenen en funció dels mèrits i de les necessitats comercials, sense consideracions sobre raça, color de pell, creences, edat, sexe, gènere, orientació sexual, nacionalitat, religió, estat civil, afecció mèdica, discapacitat física o mental, servei militar, embaràs, naixement de fills i les afeccions mèdiques associades ni cap altra característica protegida per les normatives d’àmbit federal, estatal o provincial i la legislació local. S’oferirà allotjament raonable a les persones preseleccionades que tinguin alguna discapacitat. Aquesta política d’igualtat d’oportunitats en l’àmbit laboral és aplicable a totes les pràctiques relacionades amb les condicions de selecció i contractació, retribució, prestacions, disciplina, trasllats, rescissió i altres condicions generals d’ocupació. Tot i que la direcció és la principal responsable de vetllar per l’aplicació a lululemon de les políticas d’igualtat d’oportunitats en l’àmbit laboral, també tu ets responsable d’assegurar, amb el teu comportament personal, l’efectivitat de les polítiques.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.