Ubicació: Canada
Estat/Província/Ciutat: Remote
Ciutat: Remote
Unitat de negoci: Store Support Centre (SSC)
Tipus de dedicació: Full-time
Store Supplies Lead | Contract until January 2027
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Store Supplies team is responsible for the procurement and delivery of all (non-sellable) operational supplies to our Retail Stores in North America, including custom branded products like our iconic lululemon Shopper, as well as a variety of other supplies that allow our stores to provide an optimal guest experience. We oversee all aspects of the supply chain including sourcing, procurement, forecasting and inventory management, inbound logistics, warehousing and outbound distribution. We work with a wide variety of internal cross-functional partners, as well as third-party logistics/warehousing providers and international inventory vendors. Our goal is to support store operations and strategic retail initiatives through the creation of optimized supply programs, to provide an elevated store and guest experience.
a day in the life: what you’ll do
The Store Supplies Lead plays an integral role in managing the supply chain of all day-to-day supplies that our retail stores need to operate. They oversee both inventory vendors and third-party logistics/warehouse partners, and manage assigned workstreams and projects, to ensure a continuous supply of goods and a seamless experience for stores. The Lead is responsible for monitoring supplies order fulfilment, resolving store issues, flagging widespread impacts or challenges, and ensuring timely solutions and communications for the stores whether it is an existing store or a new store opening. They own the rollout and communications of all store-facing supplies initiatives to retail stores in North America, as well as the maintenance of all support resources, tools and training for store supplies ordering.
- Direct and monitor outbound distribution to stores, ensuring on-time delivery of shipments to stores, and successful execution of product launches and pull-backs.
- Expedite orders or create risk mitigation plans to ensure a continuous flow of goods to stores and minimal business impacts.
- Work with our third-party logistics provider to monitor inventory levels and replenishment plans at the DC-level, to support existing store operations, new store openings, and any special initiatives.
- Act as a key liaison to assigned vendors and cross-functional partners, to ensure open communication flow between our department and critical contacts, to increase efficiency, transparency and collaboration.
- Owns the roll out of all store-facing store supplies initiatives to North American retail stores, managing various projects with cross-functional partners to ensure projects deliver on-time and meet objectives, while providing an optimal store experience.
- Creates Store Supplies Team’s retail communications strategy, partnering with Daily Ops on creation and execution of communications to stores, owning updates for retail sales leaders, and creating stores supplies tools and resources for the retail stores
- Monitors and responds to Store Supplies Service Now tickets and responsible for troubleshooting order issues in a timely manner and answering/advising stores on questions related to store supplies.
- Drives resolution of widespread store supply issues/vibrations across all North American retail stores, by working cross-functionally with a wide array of other departments to gather critical data and propose options and solutions, gain alignment from retail sales leaders, and then operationalizes plans to ensure timely solutions that meet store needs.
- Ensures on-time and accurate delivery of store supplies orders for New Store Openings by partnering with the Openings and Optimizations team and overseeing fulfillment of their supplies orders (Turnover Kits) by our third party supplies distribution company.
- Vets proposed initiatives from other departments that may impact existing store ordering processes in order to ensure store experience is not compromised, and works with requestors and Retail Store Supplies Manager to resolve negative impacts and gain approval for significant changes.
- Contributes to department reports and vendor reviews by maintain relevant data and owning updates for assigned areas.
qualifications
- Minimum of 3-5 years of progressive work experience in supply chain management, including procurement, inventory management and distribution management, ideally in the retail consumer goods sector.
- 4 year post-secondary degree or equivalent, preferably in a related field: supply chain management, operations management, or business management.
- Certification in supply chain management (SCMP, or equivalent such as NISCL-CSCL, MCIPS, APIC) highly preferred.
- Exceptional organizational and time management skills, with ability to pro-actively maintain alignment with project partners and leadership and balance competing priorities.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, and ability to enroll, lead and influence cross functional partners..
- Experienced leveraging Microsoft Office tools including PowerPoint, Outlook, etc. Experience with Power BI and/or Smartsheet is a bonus.
- Expert knowledge of Excel required with ability to maintain high attention to detail and work accuracy
- Entrepreneurship – ability to work through ambiguity, propose recommendations and take calculated risks.
- Able to work effectively in a hybrid online environment with partners that are situated across multiple locations and time zones.
- Willing to adapt working hours when needed to collaborate with vendors in Asia, Europe or various North American time zones, in order to support business needs.
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $81,500-$107,000 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
Additional Notes
Authorization to work in Canada is required for this role
Authorization to work in Canada is required for this role
workplace arrangement
This role is classified as In-Person under our SSC Workplace Policy:
In-Person
In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
#LI-Hybrid
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.