Lululemon

Area Tech Lead (Western United States, Tech Global Operations & Support)

*This person will work remotely preferably in the Los Angela area,  travel 30-40% of the time to store locations via driving or flying, covering approximately 200 stores in the Western half of the US.

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing

global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team

The ATL team is a strategic technology bridge between our stores, our internal engineering, product teams, and

our vendor ecosystem. As an ATL you will:

• Advise cross-functional teams on best-fit solutions aligned with enterprise principles
• Identify technology gaps and emerging needs from the field and translating them into strategic
• recommendations for engineering and product roadmaps
• Drive continuous improvement across store technologies, ensuring scalability, resiliency, and alignment
• with lululemon technology long-term vision

Core Focus Areas:

• Retail Technology Enablement & Support
• Cross-functional Partnership (Business and Technology)
• Vendor Engagement & Strategic Recommendations
• Future-ready solutions & Store Technology Roadmaps
• Guest & Educator Technology Enablement focuses on all things technology within our stores including hardware,
• opening new locations and technical support to keep our stores running at 100%. We love strategic, resourceful
• and innovative people that excel at communication, IT and operations.

A day in the life

You bring deep expertise in retail technologies and act as the voice of our stores within the broader technology

ecosystem. You proactively evaluate gaps in current solutions and influence future roadmaps. You partner with

engineering, product, and enterprise architecture to recommend scalable designs, improvements and ensure

smooth deployments.

• Act as a steward of lululemon retail technology, ensuring alignment with enterprise standards and future
• scalability
• Ensure store technology ecoystems holistically (POS, networking, wireless, guess experiences) and
• recommend improvements
• Partner closely with engineering and product teams to influence roadmaps based on field insights
• Act as a trusted advisor to retail leaders, ensuring technology decisions meet operational and guest
• experience goals
• Serve as a strategic escalation point for high-impact issues, collaborating across engineering, product, and
• vendor teams.

You will:

• Conduct regular store technology health checks and generate actional insights
• Provide reporting on “Retail health check” to key stakeholders.
• Capture feedback, review incidents and identify root causes, translating findings into technology
• improvement proposals
• Contribute to architectural, product and technology decisions for store technologies, ensuring solutions
• are scalable, secure, and sustainable
• Support vendor escalations to drive resolutions and influence vendor roadmaps
• Actively participate in new store openings, renovations, and relocations, ensuring a center of technology
• excellence
• Build and maintain strong partnerships with enterprise architects, engineering leaders, product
• managers, and vendor stakeholders to deliver unifed strategies
• Champion innovation pilots by evaluating new retail tech and advising on enterprise integration
• strategies.
• Actively engage our cross-functional partners in “areas of opportunity” within technology, in an effort to
• improve our current user and guest experience.
• Act as a bridge between technology and retail, facilitating communication and understanding between these two key areas.

Qualifications:

• Degree in Information Technology, Systems Architecture, Project Management or similar
• 3 years’ experience within a Retail Technology support environment
• Understanding of Agile and Waterfall project management
• Understanding of ITIL best practices
• Strong team or technical lead experience required
• Ability to direct and maintain process improvement efforts
• Strong interpersonal skills
• Ability to build positive relationships among senior management, staff, and client personnel
• Excellent organizational, interpersonal, verbal, and written communication skills
• Excellent written/verbal communication
• Time Management
• Attention to detail
• Prioritization skills

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

compensation and benefits package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $ 87,7000- $115.000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

additional notes

 Authorization to work in the US is required for this role.

workplace arrangement.

Remote – Field Based

Field/Community-based work is necessary or important within a designated area, with relevant travel required.

*This person will work remotely preferably in the Los Angela area,  travel 30-40% of the time to store locations via driving or flying, covering approximately 200 stores in the Western half of the US.