Lead Support Analyst (Area Tech Lead)

Ort: Hong Kong SAR

Bundesland/Region/Stadt: Hong Kong Island

Stadt: Hong Kong

Geschäftsbereich: Store Support Centre (SSC)

Zeittyp: Full-time

Beschreibung & Anforderungen

Who we are 
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

The Area Tech Lead (ATL) team is a strategic technology bridge between our stores, our internal engineering, product teams, and our vendor ecosystem. As an ATL you will:


  • Advise cross-functional teams on best-fit solutions aligned with enterprise principles
  • Identify technology gaps and emerging needs from the field and translating them into strategic recommendations for engineering and product roadmaps
  • Drive continuous improvement across store technologies, ensuring scalability, resiliency, and alignment with lululemon technology long-term vision


Core Focus Areas:

  • Retail Technology Enablement & Support
  • Cross-functional Partnership (Business and Technology)
  • Vendor Engagement & Strategic Recommendations
  • Future-ready solutions & Store Technology Roadmaps


Guest & Educator Technology Enablement focuses on all things technology within our stores including hardware, opening new locations and technical support to keep our stores running at 100%. We love strategic, resourceful and innovative people that excel at communication, IT and operations.


A day in the life 

You bring deep expertise in retail technologies and act as the voice of our stores within the broader technology ecosystem. You proactively evaluate gaps in current solutions and influence future roadmaps. You partner with engineering, product, and enterprise architecture to recommend scalable designs, improvements and ensure smooth deployments. As an ATL you:


  • Act as a steward of lululemon retail technology, ensuring alignment with enterprise standards and future scalability
  • Ensure store technology ecoystems holistically (POS, networking, wireless, guess experiences) and recommend improvements
  • Partner closely with engineering and product teams to influence roadmaps based on field insights
  • Act as a trusted advisor to retail leaders, ensuring technology decisions meet operational and guest experience goals
  • Serve as a strategic escalation point for high-impact issues, collaborating across engineering, product, and vendor teams.


You will:

  • Conduct regular store technology health checks and generate actional insights
  • Provide reporting on “Retail health check” to key stakeholders.
  • Capture feedback, review incidents and identify root causes, translating findings into technology improvement proposals
  • Contribute to architectural, product and technology decisions for store technologies, ensuring solutions are scalable, secure, and sustainable
  • Support vendor escalations to drive resolutions and influence vendor roadmaps
  • Actively participate in new store openings, renovations, and relocations, ensuring a center of technology excellence
  • Build and maintain strong partnerships with enterprise architects, engineering leaders, product managers, and vendor stakeholders to deliver unified strategies
  • Champion innovation pilots by evaluating new retail tech and advising on enterprise integration strategies.
  • Actively engage our cross-functional partners in “areas of opportunity” within technology, in an effort to improve our current user and guest experience.
  • Act as a bridge between technology and retail, facilitating communication and understanding between these two key areas.


Qualifications:
  • Degree in Information Technology, Systems Architecture, Project Management or similar
  • 3 years’ experience within a Retail Technology support environment
  • Understanding of Agile and Waterfall project management
  • Understanding of ITIL best practices
  • Strong team or technical lead experience required
  • Ability to direct and maintain process improvement efforts
  • Strong interpersonal skills
  • Ability to build positive relationships among senior management, staff, and client personnel
  • Excellent organizational, interpersonal, verbal, and written communication skills
  • Excellent written/verbal communication
  • Time Management
  • Attention to detail
  • Prioritization skills


Must haves:
  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results. 
  • Communicates with honesty and kindness, and creates the space for others to do the same. 
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure. 
  • Fosters connection by putting people first and building trusting relationships. 
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously. 

Beyond the Paycheck (Benefits & Perks) 
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.  

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. 

Learn more about what it's like working for lululemon in our Asia-Pacific markets: 

#LI-GC1 #LI-Onsite
Jetzt bewerben

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.