lululemon

• Retail Operations is the driving force that guides business efficiencies, solutions, and priorities in the right direction.
• The Retail Operations Team provides best-in-class support to our retail stores. We serve as a liaison between the SSC and stores to implement key organizational programs, priorities, and objectives.
• We prioritize and quickly resolve operational issues across our retail network. Through cross-organizational collaboration, we create an environment for successful execution of initiatives and deliver a best-in-class experience for our retail teams.
• Openings & Optimizations: coordinates the launch of new stores and manages the renovation of existing locations within our fleet.

• You are a manager within a large and complex organization, which means providing coaching, feedback, and support to functional leads, retail partners and the country manager. 
• You are always thinking 1-2 years out about how efficiencies within the business can be increased while working on the foundations in the moment to get us there.
• Your scope of responsibility touches a lot of the business, and your deep understanding of both retail and lululemon helps you drive solutions and ideas that support us to be “best in the world” in guest experience. 
• You are the eyes and ears for the retail team; they rely on you, get coaching and support from you, and you know what they need before they need it.
• You are the air traffic controller for the business with a strong presence within the leadership team offering guidance around when strategic initiatives/projects should occur in the business 
• You are a strong conduit between your counterparts in APAC and North America
• You are a confident public speaker, presenting to senior executives about requests and recommendations.
• You are accountable for managing large and complex budgets, which requires you to have strong financial acumen.
• Your strength is in prioritization, understanding how and when to manage multiple tasks. This skill is passed on to your direct reports, strengthening their expertise in their own prioritization.
• Your team develops and executes programs, new initiative rollouts, and communication strategies.
• Your team facilitates, follows up, supports, and gathers feedback on various rollouts/programs.
• Accountable for delivering urgent solutions when issues impact store operations to ensure stores maintain profitability.

Key responsibilities:

• Accountable for developing strategies that directly impact day-to-day retail store operations by identifying trends across locations and collaborating with SSC teams to create solutions and optimize processes.
• Responsible for managing multiple business priorities and workstreams while providing oversight, guidance, and empowerment to team members.
• Identifies opportunities to improve existing processes, practices, and technologies to better serve retail stores.
• Ensures SSC subject matter experts deliver operationally sound improvements in process, communication, enrollment, and implementation.
• Drives strategic collaboration with cross-functional leadership teams to identify integration opportunities, implement improvements, and lead change management initiatives.
• Delivers urgent solutions during operational challenges to maintain store profitability.
• Responsible for team development, performance management, and upholding IDEA commitments with direct reports.