Ort: Hong Kong SAR
Bundesland/Region/Stadt: Hong Kong Island
Stadt: Hong Kong
Geschäftsbereich: Store Support Centre (SSC)
Zeittyp: Full-time
Manager, Retail Planning and Optimization
Beschreibung & Anforderungen
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
This role is responsible for translating lululemon’s retail strategy into actionable labour plans that support an exceptional guest experience in every APAC store. By combining machine learning forecasting, workforce analytic and a deep understanding of store operations, you ensure that labour is allocated efficiently, effectively and in alignment with our business priorities. You partner closely with Retail, FP&A, P&C and Product to bring operational clarity and empower store leaders with the tools and insights they need to succeed.
A day in the life
You are responsible for driving workforce planning and labour optimization across the APAC retail fleet. You will lead an analyst and collaborate across the business to ensure our labour models, forecasts, and tools evolve alongside our guest experience, growth plans and operational realities.
- Lead the development of monthly and quarterly operational labour plans using a mix of excel, cloud-based tools and machine learning-powered forecasting.
- Build and maintain robust workforce planning, labour forecasting, and modelling frameworks to align staffing with guest demand and business priorities.
- Partner cross functionally with stakeholders in Retail Operations, FP&A, P&C and Product to ensure timely and accurate integration of operational changes into labour plans.
- Coach and develop an analyst to continuously improve planning tools, deliver insights and strengthen our planning capabilities.
- Deliver data-driven recommendations to store and reginal leaders, translating complex analysis into actionable operational strategies.
- Maintain and evolve engineered labour standards and fixed/variable assumptions in alignment with evolving business processes.
- Support long-range labour planning and scenario modelling to inform strategy, budgeting and resource allocation.
- Support the creation of APAC daily store sales plans.
Qualifications:
- 5+ years of experience in a data-driven role, ideally within retail, operations or workforce planning.
- Proven success in labour forecasting, workforce modelling, and planning tool development or similar experience.
- Strong analytical and problem-solving skills with demonstrated ability to distill insights and influence cross-functional decision.
- Experience leading and coaching direct reports in a high-performance, collaborative environment.
- Proficiency with Excel, cloud-based analytics and planning tools; experience with machine learning or predictive forecasting is a plus.
- Excellent communication and storytelling skills, including the ability to create executive-level reporting and influence stakeholders at all levels.
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
#LI-GC1 #LI-Onsite
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.