Ort: Canada
Bundesland/Region/Stadt: Ontario
Stadt: Remote
Geschäftsbereich: Store Support Centre (SSC)
Zeittyp: Full-time
Ort: Canada
Bundesland/Region/Stadt: Ontario
Stadt: Remote
Geschäftsbereich: Store Support Centre (SSC)
Zeittyp: Full-time
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Guest Education Centre (GEC) is our contact centre at lululemon—our digital frontline connection. It serves our North American guests through an omni-channel experience, engaging with guests and supporting their purchasing and resolutions needs.
role summary
The Senior Manager, GEC is responsible for overseeing all contact centre operations of a geographic territory, leading an organization of 300+ employees across Eastern North America. They manage, develop, and coach a diverse team of leaders remotely, including territory Digital Sales & Service Recovery Managers and Floor Support Operations Manager. They leverage key metrics to drive for performance in operational, guest experience, revenue, and financial key performance indicators, implementing business strategies and processes to drive revenue growth and high levels of guest experience for their territory. The Senior Manager, GEC collaborates with cross-functional partners to achieve business and department goals.
Applicants must reside in one of the following time zones: ET, AT, or NT, and will manage a remote team located in Eastern North America.
core responsibilities
Leadership & People Management
Guest Experience & Operations
role requirements
Eligibility
Schedule/Availability
Experience
Job Assets (i.e. nice to have; not required)
Education:
What We Look For
must haves
additional notes
Authorization to work in Canada is required for this role.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $134,100-176,000 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
Remote – Field Based
Field/Community-based work is necessary or important within a designated area, with relevant travel required.
#LI-Remote
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.