Lululemon

About this team

Reporting to the Senior Director, Mexico, you will be responsible for overseeing all retail operations for the region. You will lead the Retail Operations team, ensuring efficient operations. You will be responsible for developing, introducing and implementing operational processes to ensure a consistent level of performance in lululemon stores. You will partner with and be responsible for stores from inception to optimisation to future concepts.

A day in the life: What you’ll do

· Creates and delivers the annual Retail Operations strategy in partnership with the Senior Director, Mexico and Senior Manager Field Operations, considering NAM retail strategies

· Responsible for the planning and management of the annual Retail Operations department budget, taking into consideration all key initiatives that require funding

· Lead, manage, hire and develop the Retail Operations team in market to build out the talent pipeline for supporting Retail

· Accountable for the delivery of retail operations strategic projects and oversight of project management activities

· Work cross-functionally with all the Store Support Centre departments and interact regularly with the Mexico leadership team to deliver commercial and store operation decisions to stores so that the events and activities are effectively executed

· Store Operational Excellence:

o SOPs:

§ Establish, execute, and monitor policies and procedures in accordance with company guidelines, maintain the consistency cross regions and stores (including Opening, Closing, Receiving, Guest Experience, Check-out, Inventory Counts and Omni Channel).

§ Improve store productivity by defining and reinforcing efficient operational standards/best practices to be applied within stores areas, i.e. Cashwrap, fitting room, back of house, etc.

o Tools / Tech:

§ Leverage and launch industry best practices and new technology / tools to Improve stores’ productivity.

o Product:

§ Partner closely with the Product team to create Product Education processes and requirements.

§ Coordinate with Product team, Senior Manager Store Operations, Regional Managers, and Store Managers to facilitate the inventories movement across region by supporting stores in ensuring the accurate & timely processing of pullbacks, mark-downs and shipments to stores.

o Store Supplies:

o Establish a retail supply hub with global vendors and implement processes to enable efficient replenishment of store supplies

o Work with global Procurement team on regional store supplies including shoppers and all in store items required for Daily Operations

· New Store Openings:

o Partner with store development team in overseeing all aspects of new store openings including store build out, local marketing efforts, operational procedures, store set-up, and overall customer experience, to ensure all NSO projects are on the track.

· Labor / Productivity Optimization:

o Tracking store labour productivity through analysis and train store managers on scheduling based on the sales, traffic, etc. to improve the store efficiency.

· Communications:

o Create & execute a strategy for effective store communications to ensure that both store and SSC employees are involved & updated regularly.

o Coordinate with SSC key functions to deliver commercial and store operation decisions to store so that the events and activities are effectively executed.

· Omni Channel:

o Prioritize and implement digital omni initiatives to increase the store operations efficiency, enhance omni guest engagement and experience.

o Closely work with Ecom/digital team, to create store SOPs to empower store team, provide seamless omni shopping experience.

o Partner with cross-functional team to develop and drive omni channel sales, which including but not limited to Corporate Sales, team sales, gift cards sales,

Qualifications:

· 8+ years strong retail store and store operations experience with added consultancy background is an advantage

· Strong project leadership skills with ability to manage multiple complex projects simultaneously and develop project management skills in others to ensure projects are completed on-time and on-budget and meeting or exceeding expected results

· Strong interpersonal and collaboration skills with an understanding of how to reach and motivate people

· Proven management experience adapting to working across multiple different cultures

· Excellent decision making, negotiation and problem resolution skills

· Extraordinary customer service, organisation and time management skills

· Excellent written and verbal communication skills and fluency in both English and Spanish

Must haves:

· Acknowledges the presence of choice in every moment and takes personal responsibility for their life

· Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

· Communicates with honesty and kindness and creates the space for others to do the

same.

· Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

· Fosters connection by putting people first and building trusting relationships.

· Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.