Lululemon

a note for internal applicants

Please practice personal responsibility! Ensure your manager is aware of your application to this role, prior to applying. Please also ensure that you meet the time in role requirements before transitioning to a new role. The Internal Hiring Guidelines can be found on the Global Talent Acquisition page on youlu under Additional Resources.

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Asset Protection team plays a critical role in protecting lululemon's people, product, and brand across the diverse and dynamic EMEA region. We partner closely with internal stakeholders to enable safe and resilient store environments while supporting the goals of our expanding business. The team is responsible for developing and implementing strategic initiatives across field operations, investigations, health & safety, crisis management, and organised retail crime (ORC) mitigation. Our approach is highly collaborative, data-informed and aligned with lululemon’s purpose to elevate the world by realising the full potential within every person.

a day in the life

ORC & external investigations

• Lead investigations to identify and disrupt ORC activity.
• Developing a collaborative working relationship with law enforcement, retail peers, and internal teams.
• Monitor trends in theft and fraud, implementing mitigation strategies aligned with global best practice.
• Represent the brand in industry forums and external partnerships.

Internal investigations

• Lead internal investigations as required, including Integrity Line reports.
• Manage thorough case documentation in partnership with Legal and Human Resources.

Security & safety

Training & enablement

• Design and deliver localised, values-led training on investigations, theft prevention, and security awareness.
• Build knowledge and capability across store and field teams.

Leadership & partnership

• Lead, coach, and develop ORC team members.
• Collaborate with business partners to align on priorities and respond to emerging risks.
• Own key projects or relationships aligned with your expertise and the needs of the business.

qualifications, skills & experience

• Minimum 5 years’ experience in asset protection, investigations, or a related function.
• Proven experience in retail operations or retail loss prevention, preferably within a multi-site or regional role.
• Formal investigative interview training (e.g. Wicklander-Zulawski or equivalent) is an advantage.
• Strong verbal and written communication skills and attention to detail with a demonstrated ability to influence cross-functional stakeholders at all levels.
• Skilled in managing sensitive matters with discretion, integrity, and sound judgement.
• Proficient in using case management systems and security data tools to identify and analyse risk.
• Comfortable working in a fast-paced role with the ability to manage multiple priorities.
• Ability to responsibly travel across the EMEA region.

 must haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results. 
• Communicates with honesty and kindness, and creates the space for others to do the same. 
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Fosters connection by putting people first and building trusting relationships. 
• Integrates fun and joy as a way of being and working. 

role classification

This role is classified as Hybrid under our global SSC Hybrid Workplace Policy:

In-person collaboration is important, and much of the role can be performed remotely. Work is performed from the office at least 3 days per week.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.